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1st Line ICT Desktop Support

Job Description

Step Into Tech: Become Our 1st Line ICT Desktop Support Star!

Are you ready to launch your career in ICT and make a real difference in how technology supports education? We’re looking for a proactive, tech-savvy individual to join our ICT team as a 1st Line ICT Desktop Support Specialist.

This is your chance to be the go-to person for solving tech challenges, supporting staff and students, and keeping our digital infrastructure running smoothly across college campuses.

 

What You’ll Be Doing

  • Be the first point of contact for ICT support - via phone, Email, MS Teams and in person.
  • Install and maintain ICT, printing, and AV equipment.
  • Log and manage support requests using our ITIL-based Service Desk.
  • Troubleshoot issues, escalate when needed, and keep users informed.
  • Assist with password resets, office moves, and equipment setups.
  • Monitor antivirus and backup reports, and take action where needed.
  • Maintain asset registers and support software/hardware availability.
  • Help manage deliveries and purchase orders.

 

What You’ll Bring

  • HNC (SCQF Level 7) in a technical IT-related subject or equivalent experience.
  • Solid understanding of desktop operating systems and Office applications.
  • Strong communication skills and a customer-first attitude.
  • A knack for problem-solving and working as part of a team.
  • Willingness to travel between campuses when needed.

 

Why You’ll Love This Role

  • Work with a supportive and forward-thinking ICT team.
  • Gain hands-on experience with a wide range of technologies.
  • Access training and development to grow your skills.
  • Make a real impact on the digital experience of staff and students.
  • Generous annual leave entitlement: 45 days including public holidays

If you’re enthusiastic about technology, love helping people, and want to grow in a fast-paced ICT environment - this is the role for you!

Submit your application today and help shape the future of ICT in education.

Click APPLY now to start your application.

 

Location: Anniesland Campus (The successful candidate will be expected to work across all three of Glasgow Clyde College campuses when required).

Closing Date: Sunday 1st March 2026