Account Coordinator

Job DescriptionJob Description

At PEARCE, we've got a career for you!

Join the nation's leading independent service provider for critical telecommunication and renewable energy infrastructure. We are the premier independent service provider for our nation's critical infrastructure. With over 2,500 team members nationwide, Pearce delivers comprehensive engineering, maintenance, repair, and repowering solutions, ensuring the seamless operation of our nation's wireless and wireline telecom, commercial and utility-scale solar and wind projects, EV charging stations, as well as large-scale power , critical power and energy storage assets.

Your Impact

As an Account Coordinator at Unified Power, you're the operational heartbeat between our customers and our field, logistics, and procurement teams. You'll turn urgent service needs into well-orchestrated work orders, align the right resources (field engineers, subcontractors, OEMs, and direct-ship vendors), and keep stakeholders informed from first contact to completion. Your ability to prioritize, communicate clearly, and execute under pressure ensures uptime for mission-critical infrastructure across data centers, telecom, healthcare, government, education, and more.

Core Responsibilities

• Customer Liaison & Communication

  • Serve as the primary point of contact via phone and email; acknowledge and respond within business-hour SLAs.

  • Provide accurate status updates, documentation, and post-service follow-ups to ensure customer satisfaction.

• Order Creation & Scheduling

  • Create Sales Orders and Work Orders for emergency, demand, and preventative maintenance during business hours.

  • Schedule work based on skill set, customer requirements, site access constraints, and engineer availability while maintaining utilization targets.

• Resource Coordination

  • Coordinate internal/external resources including field engineers, subcontractors, OEMs, and direct-ship vendors (e.g., battery shipments).

  • Align parts, logistics, and site readiness with scheduled work; mitigate conflicts or delays proactively.

• Procurement & Logistics Follow-Through

  • Partner with procurement and logistics to track part status and ETAs; adjust schedules to meet deadlines.

  • Ensure required documentation (POs, SOWs, permits, site contacts) is captured and communicated.

• After-Hours Incident Closure

  • Collaborate with the District Field Manager to review after-hours emergencies from the prior period; confirm service completion and customer approval.

• Quality, Compliance & Documentation

  • Maintain accurate records in company systems (e.g., NetSuite or similar).

  • Uphold customer-specific requirements, safety protocols, and internal process standards.

• Continuous Improvement

  • Identify recurring issues, bottlenecks, or data gaps; recommend process enhancements to improve cycle time and first-time-fix rates.

Core Experience

• Education & Experience

  • Associate degree —or equivalent experience—with 1–3 years in customer service, project coordination, dispatcher, or service operations role.

• Execution Under Pressure

  • Proven success operating in high-demand, time-sensitive environments with competing priorities.

• Communication & Customer Focus

  • Excellent written and verbal communication; confident interfacing with customers and cross-functional teams.

  • Strong customer orientation with reliable follow-up and issue resolution.

• Organization & Problem Solving

  • Demonstrated ability to organize workloads, manage multiple work streams, and resolve scheduling/resource conflicts.

  • Detail-driven with strong problem analysis and tactical execution.

• Tools & Systems

  • Proficient with Microsoft Word, Excel, and PowerPoint; experience with Salesforce or a similar ERP/CRM is a plus.

• Team & Mindset

  • Collaborative, self-motivated, and accountable; able to work effectively with field, procurement, and leadership stakeholders.

  • High attention to detail; balances tactical urgency with strategic scheduling efficiency.

• Location:

  • 4715 Arcadia Dr, Frederick, MD 21703

    6911 Golden Ring Rd. Baltimore, MD 21237

What We Offer

Pearce offers a family-friendly and innovative culture with opportunities for growth, competitive compensation, comprehensive health benefits including medical, dental and vision insurance, flexible spending accounts, HSA option. To help you recharge, we have paid vacation and paid holidays. For your future, we offer a company-matching 401(k) Retirement, Life Insurance, Tuition reimbursement, and professional development training. To help you be successful at work, as required for the role, we will provide a company vehicle, phone, laptop, or tablet along with all necessary tools and safety equipment.

At PEARCE, we are an equal opportunity employer dedicated to cultivating an inclusive environment that empowers employees to excel and make a meaningful impact, providing a dynamic space for field technicians, service specialists, and corporate professionals to flourish and propel their careers forward within our nationwide presence and expansive service offerings.

Learn more about us at www.Pearce-Services.com!