Account Manager, Strategic Accounts, Mechanical & Plumbing

Job DescriptionJob Description

This is a remote role within the United States, with preference for candidates located in Chicago, Denver or NYC. US work authorization is required.

About VIATechnik:

VIATechnik is on a mission to lead the built environment in creating a better future, today. We are one team of over 500 digital experts around the globe. Our team is a quickly growing group of committed architects, engineers, tradespersons, researchers, and business leaders. Together, we empower clients through high-quality, high-velocity experiences that consistently improve outcomes across the design, construction, and operations of buildings and infrastructure. We work with leading mechanical & pluming trade contractors on their most challenging projects across data centers, healthcare, industrial, and more.

Role Overview

This role exists to grow VIATechnik's Mechanical and Plumbing client portfolio by doing two things with equal conviction: protecting and deepening the contractor relationships that anchor the studio, and building new ones from scratch. Roughly half of your focus will be on net-new business development with mechanical and plumbing contractors who are not yet working with VIATechnik. The other half is account stewardship, ensuring existing clients feel consistently served, continuously challenged, and always clear on the value VIATechnik delivers.

Employee Value Proposition

Purpose - You will help leading mechanical and plumbing contractors adopt BIM and VDC solutions that reduce costly coordination failures and improve project outcomes. Your work drives client success and studio growth in one of construction's fastest-evolving segments.

Growth - This role builds expertise across consultative sales, enterprise account management, and cross-functional delivery alignment in a firm that promotes from within and rewards people who build things that last.

Motivators - If you are energized by owning a book of business, balancing hunting with nurturing, and taking pride in long-term client relationships, this role was designed for you.

Major Objectives

• Grow and protect a portfolio of strategic M&P accounts, serving as the primary relationship manager for assigned clients and driving retention, expansion, and long-term partnership development.
• Build a consistent pipeline of net-new M&P clients by identifying, pursuing, and closing business with contractors not currently working with VIATechnik.
• Deepen existing account value by uncovering new service opportunities, expanding stakeholder relationships, and increasing multi-service engagement within assigned accounts.
• Strengthen delivery alignment by partnering with M&P Team Leads to keep client expectations, execution quality, and communication tightly coordinated throughout each project.
• Improve client experience by maintaining proactive communication, regular account reviews, and disciplined issue resolution that reinforces VIATechnik's reputation for high-quality delivery.
• Represent VIATechnik in the M&P market through industry events, in-person client visits, and ongoing market intelligence that supports network growth and brand development.

Critical Responsibilities

Sales Execution and Pipeline Management

• Maintain a qualified pipeline of existing account opportunities and net-new M&P prospects in Salesforce, with accurate forecasting and consistent opportunity tracking.
• Develop proposals and account review materials that communicate value and ROI clearly, and lead prospects through a structured discovery and proposal process from outreach to close.

Relationship Building and Account Expansion

• Serve as VIATechnik's primary relationship holder for assigned M&P accounts, building trust with stakeholders who hold or influence purchasing decisions at the project and regional level.
• Identify opportunities for additional services and cross-selling within existing accounts, and participate in industry events and client visits to expand VIATechnik's contractor network.

Account Health and Delivery Alignment

• Partner with delivery teams to align project execution, staffing, and client expectations, surfacing risks early before they affect satisfaction or billing.
• Document and communicate outcomes achieved through VIATechnik services to reinforce client value and support long-term account retention.

Cross-Functional Collaboration

• Work with Operations, Marketing, Finance, and People & Culture to support consistent execution and client satisfaction across all assigned accounts.
• Monitor market shifts, competitor activity, and emerging M&P technologies weekly, bringing relevant intelligence back to internal teams.

Culture and Situation Fit

VIATechnik moves fast, holds high standards, and expects its people to own their outcomes without waiting to be managed. The firm values accountability, adaptability, and intellectual curiosity, and its best performers are self-directed collaborators who are motivated by the quality of the work and its impact on real projects. This role is not a fit for someone who relies on inbound leads or prefers account management without a new business mandate. If building something durable while serving clients who depend on you sounds like the right challenge, you will fit well here.

Win-Win Statement

VIATechnik needs an account manager who can hold two mandates with equal conviction: protect and grow what exists, and build what does not yet exist. In return, this role offers the rare opportunity to represent a firm with a genuine delivery reputation in a market where that reputation opens doors. For the right person, this is not just a sales role, it is a chance to build a meaningful book of business with real clients on real projects, backed by a team that knows how to deliver.

Compensation and featured benefits:

• The pay for this position is $220K–$260K OTE (base/variable performance-based incentive compensation), and the role is eligible for bonuses. The actual salary offer may be different as we carefully consider a wide range of factors, including your skills, qualifications, location, and experience
• Health insurance with the choice of five plan options. We cover 70-95% of premiums for VIATechies and 65% of the premiums for dependents (depending on the plan chosen)
• Dental and vision insurance. We cover up to 75% of the monthly insurance premiums for VIATechies and up to 50% of the premiums for dependents (depending on the plans chosen)
• Open and flexible time off
• A 401(k) plan that is fully vested immediately
• Home office setup costs
• Paid holidays

As a minority and woman owned and led company, VIATechnik seeks to build a team that represents a variety of backgrounds, perspectives, and skills. VIATechnik is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment.

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