Revenue Cycle Analyst I, Patient Financial Services

Application deadline: Mar 7, 2026

As a member of the Amazon One Medical Revenue Cycle team, the Revenue Cycle Analyst I will be responsible for supporting Amazon One Medical Clinical and Revenue Cycle teams in managing and optimizing healthcare revenue cycle operations. Demonstrating increased autonomy and strategic thinking and problem-solving skills, this role will deliver more complex solutions and will lead process improvements. This role reports into the Manager, Revenue Cycle.

As part of Amazon One Medical, you will find yourself working with exceptionally talented people committed to driving financial improvement, scalability, and process excellence. To support the growth of Amazon Health Services, this candidate must possess a strong passion for accountability, setting high standards, raising the bar, and driving results through constant focus on improving existing and future state operations, systems, and processes in collaboration with Management.

Key job responsibilities
• Proactively reaching out to patients with open balances and assisting them with payment options
• Assisting with our member’s needs via the applicable tasking systems to provide the best customer service while answering complex patient inquiries for billing cases and questions
• Maintaining service level agreements relating to response time to patients and internal tasks, while prioritizing responsibilities, problem solving, and thinking critically as you perform your regular duties and accommodate other time sensitive tasks as they arise
• Educating admins and patients to better understand health insurance benefits regarding open balances
• Investigating claims through insurance to ensure they were processed according to the patient benefit plan
• Contacting patients when payments are unable to be processed (i.e. bounced checks, declined cc’s) to offer options for resolution
• Reviewing and applying patient credits to ensure they are being utilized efficiently
• Managing the member statement process, by ensuring bills are efficiently and accurately sent
• Omission of specific duties does not exclude them from this position if the work is similar, related or a logical assignment for this position