Cloud Support Engineer - 2026 (US)

Amazon internships across all seasons are full-time positions, and interns should expect to work in office, Monday-Friday, up to 40 hours per week. Specific team norms around working hours will be communicated by your manager. Interns should not have conflicts such as classes or other employment during the Amazon work-day.

Applicants should have a minimum of one quarter/semester/trimester remaining in their studies after their concludes.

The AWS Support team is seeking engineers who enjoy learning cloud technology, solving and troubleshooting complex issues, and working with customers. You will be surrounded by people that are smart, passionate about cloud computing, and believe that world class support is critical to customer success. Every day will bring new and exciting challenges on the job while you:
- Learn, support, and use groundbreaking technologies
- Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs
- Work on critical, highly complex customer problems that may span multiple AWS services
- Leverage your day-to-day customer support experience to provide the voice of the customer to internal AWS teams on how to improve our services
- Drive customer communication during critical events
- Drive projects that improve support-related processes and our customers’ technical support experience
Support Areas
- Cloud computing
- Database, Big Data, Analytics
- Networking (DNS, TCP/IP, HTTP, VLAN, etc.)
- OS (Linux and/or Windows Servers)
- Virtualization (VMware, Xen, Hypervisor)
- Security concepts / best practices
- Storage and Content Delivery
- Deployment
- Developer & Mobile Services (Serverless, Web Mobile, IoT)

As a Cloud Support Engineer , you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed. You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tactics to scale their impact in world-wide markets.

Key job responsibilities
Your day as a Cloud Support Engineer could include, but not be limited to, the following activities:
- You will be primarily responsible for solving customer’s cases through a variety of contact channels (telephone, email, and web/live chat), applying advanced troubleshooting techniques to provide tailored solutions and working with them to dive deep into the root cause of an issue.
- You will drive initiatives that improve support-related processes and our customers’ experience. These can include tutorials, how-to videos, technical articles, trainings, among others.
- You will leverage your customer support experience to provide feedback to internal AWS teams on how to improve our services, and work on critical, highly complex customer problems that may span multiple AWS services.
- You will be continuously learning groundbreaking technologies, and developing new technical skills and other professional competencies.
- You will act as interviewer in hiring processes, and coach/mentor new team members.