Alternate Program Manager

Job DescriptionJob Description

Duties and Responsibilities

• Serve as authorized representative for all technical performance
• Oversee performance of work and ensure compliance across 31 Identification Card Offices (ICOs).
• Primary conduit for communication, work assignments, and technical direction
• Provide monthly status reports; monitor daily employee status
• Monitor and process timecards and leave requests
• Oversee artifacts, reporting, integrated schedules, risk registers, and status reports to Government management
• Maintain full authority to act on all contract matters relating to daily operations.
• Ensure adequate staffing and quality support services at all ICOs during hours of operation.
• Ensure all personnel are trained, certified, and compliant with DoD ID card issuance policies and RAPIDS/DEERS systems.
• Maintain security compliance, including safeguarding sensitive information and ensuring personnel have required clearances.
• Support phase-in/phase-out transitions, ensuring continuity of operations and proper turnover of property and records.
• Maintain Site Management Manual.
• Responsible for activating all users and assigning roles for new and existing users via Defense Manpower Data Center (DMDC) Security On-Line Web Application.

Minimum Qualifications

• Bachelor's degree in business management or related field OR five (5) years of relevant Program Management experience.

• At least three (3) years operational experience processing identification issuance requests and issuing identification badges for building and system access.
• Familiarity with DoD ID card issuance policies and procedures.
• Experience training others on identification issuance systems or other DoD IT systems.

Minimum Required Skills and Abilities

• Ability to independently manage contract operations and personnel
• Strong coordination and communication skills
• Working knowledge of DEERS/RAPIDS systems and ID card issuance operations
• Ability to enforce compliance and performance standards across multiple locations
• Ability to safeguard Government systems, facilities, and sensitive information