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Application Support Engineer

Job Description

DV-Cleared Application Support Engineer - Contract (Outside IR35)

The Role
We are seeking a DV-cleared Application Support Engineer to join our client's on-site team in the Cheltenham area. You will help maintain and support a managed cross-domain service, leveraging a broad range of technologies. The role focuses on site reliability engineering practices to ensure service resilience, continuous improvement, and operational excellence.

Location: Cheltenham, Gloucestershire Area (on-site minimum 4 days per week)
Rate: £500 - £600 per day
Clearance: Active DV clearance required
Start: ASAP
Duration: 6 months

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Key Responsibilities
Build & Deploy

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  • Manage and maintain CI/CD pipelines using Java, Maven, and NPM.

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  • Configure and execute automated test suites with Maven and Cypress.

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  • Deploy and configure services using Terraform and Ansible across OpenShift, RHEL/CentOS, and Docker.

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  • Configure and integrate third-party software and appliances.

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Monitoring & Verification

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  • Track service performance and availability using Influx and Grafana.

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  • Configure alerts to detect issues before they escalate.

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  • Analyse logs and investigate anomalies in system behaviour.

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Support & Troubleshooting

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  • Provide 2nd/3rd line support, resolving issues and answering business queries.

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  • Manage incidents, escalate problems, and conduct root cause analysis.

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  • Implement proactive changes to improve service stability.

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Maintenance

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  • Automate tasks to reduce manual workload.

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  • Conduct OS health checks, patching, and database housekeeping.

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  • Support multi-site data centre operations.

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Key Skills

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  • Experience in a managed service environment with strong service delivery focus.

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  • Hands-on with Infrastructure as Code (Terraform, Ansible).

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  • Application development experience (Java or similar).

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  • Strong problem-solving and analytical skills with sound decision-making.

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  • Excellent communication and stakeholder management.

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  • Proficient with Git version control.

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Desirable Skills

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  • Experience with microservices deployment and administration.

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  • Familiarity with messaging platforms (e.g., AMQP).

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  • Knowledge of S3 object storage.

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  • Experience with RDBMS (Oracle or similar)

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Services advertised are those of an Employment Business.