Assoc Customer Solutions Mgr, NAMER Scale CSM

As an Associate Customer Solutions Manager (CSM) at AWS you will work with a team of CSMs responsible for helping guide AWS customers along their multi-year journey to the cloud. The execution of education plans, roadmap to business outcome alignments, Executive Briefing Sessions, go-live events and transitions are a few items owned by the CSM team that are critical to the success of our customer’s cloud journey. In this position you will incorporate program management, customer cloud journey acceleration, and customer value realization to ensure AWS teams work together effectively and efficiently to deliver outcomes for the customer. You will have the opportunity to make recommendations for improvements, as well as provide input in order to run effective meetings and ensure that concise information is delivered to the correct audience.

Key job responsibilities
• Interface with customer and AWS leadership, driving collaboration between the other core account groups (Sales, Support, Solutions Architecture, and Professional Services), product/engineering teams, and customer teams, to plan and support major workload migrations
• Help manage cadence through reporting and tracking functions along the way
• Identify opportunities/risks, establish relationships with your customers, engage in constructive discussions, and advise customers on relevant best practices for migration, modernization and AI/ML adoption.