Atlassian Administrator

Job DescriptionJob Description

Title: Atlassian Administrator

Duration: 6 Months contract with possibility to extend

Location: 100% Work from home

Must Have Skills:

• 2+ years in IT support and customer engagement.
• 3–5 years of hands-on experience administering Jira and Confluence in enterprise environments.
• Strong understanding of Atlassian Cloud and Data Center architectures.

Job Description:

• We are looking for an experienced Atlassian Cloud Administrator with deep expertise in Jira and Confluence to help us scale and optimize our engineering collaboration ecosystem.
• This role is pivotal in ensuring the stability, performance, and security of our Atlassian Cloud environment while driving best practices and user adoption across the organization.

Key Responsibilities:

• Administer and optimize Atlassian Cloud products (Jira Software, Jira Service Management, Confluence) to support agile delivery and knowledge management.
• Configure workflows, automation rules, permissions, and integrations to meet evolving business needs.
• Provide Level 2 and Level 3 support for Jira and Confluence, addressing user-reported issues, permissions, and configurations.
• Respond to ad-hoc queries via Slack and other platforms.
• Create and maintain internal and customer-facing technical documentation.
• Guide and support customer implementation projects and enhancement requests.
• Manage user access and security settings in compliance with organizational policies.
• Monitor system health and performance, proactively identifying and resolving issues.
• Implement governance and standardization for projects, spaces, and templates.
• Collaborate with engineering and product teams to improve processes and enhance user experience.
• Support cloud migration and hybrid deployment strategies.
• Maintain runbooks, SOPs, and knowledge base articles.
• Ensure compliance with internal security and audit requirements.
• Participate in change management and incident response processes.
• Collaborate with cross-functional teams to deliver sprint goals and continuous improvements.
• Stay current with Atlassian Cloud updates and features, ensuring timely adoption of improvements.

Required Skills & Experience:

• 2+ years in IT support and customer engagement. - Must have
• 3–5 years of hands-on experience administering Jira and Confluence in enterprise environments. - Must have
• Strong understanding of Atlassian Cloud and Data Center architectures. - Must have
• Proficiency in JQL, REST APIs, and automation tools.
• Familiarity with ITIL practices and ticketing systems.
• Strong analytical, problem-solving, and documentation skills.
• Excellent interpersonal and stakeholder communication abilities.
• Experience with Linux, Bash, and Unix command line.
• Exposure to DevOps practices and public cloud environments (AWS ).
• Comfortable working in agile and scrum-based teams.

Qualifications:

• Proven experience as a Jira and Confluence Administrator in Atlassian Cloud environments.
• Strong understanding of Jira workflows, schemes, automation, and advanced configurations.
• Experience with Confluence space management, permissions, and macros.
• Familiarity with Atlassian Marketplace apps and integration with third-party tools.
• Familiarity with AI-powered features in Atlassian tools
• Hands-on experience with AWS services (EC2, Lambda, S3, RDS).
• Proficiency in scripting such as Python, JavaScript, or Groovy.
• Experience with PostgreSQL and Jira add-on development.
• Exposure to CI/CD pipelines and DevOps tooling.
• Knowledge of data migration strategies from on-premise to cloud ().
• Excellent problem-solving skills and ability to work in a fast-paced environment.

Nice to Have:

• Atlassian Cloud certifications for system & Org admins.
• Experience with API scripting or automation using Atlassian REST APIs.
• Understanding of ITSM practices and Agile frameworks