Care Center IT Asset & Technology Analyst

Job DescriptionJob DescriptionCare Center IT Asset & Technology Analyst

Location: Atlanta, GA
Employment Type: Full-Time
Travel: Up to 25%
Department: Information Technology
Reports To: VP of Infrastructure Delivery

About the Company

Our mission is to empower care teams through reliable, secure, and efficient technology. We believe that strong IT infrastructure leads to better care outcomes. Every system we manage supports real people - caregivers, , and patients - which makes our work both meaningful and rewarding.

If you're an experienced IT professional who thrives in a fast-paced environment, enjoys solving problems, and values teamwork, we'd love to have you join us.

About the Role

The Care Center IT Asset & Technology Analyst is a key member of our IT team responsible for managing the full lifecycle of endpoint devices across multiple care centers. This includes the procurement, deployment, tracking, maintenance, and disposal of PCs, tablets, phones, and related equipment.

This role combines hands-on Tier 2 technical support with strategic IT asset management and infrastructure coordination. The ideal candidate has strong technical troubleshooting skills, operational discipline, and a customer-first mindset.

Key Responsibilities

• Manage the complete lifecycle of IT hardware and endpoint devices

• Provide Tier 2 technical support for desktops, tablets, phones, and related systems

• Deliver excellent service through ticketing systems such as ServiceNow or SysAid

• Oversee inventory control, shipping, receiving, and asset tracking using Lan Sweeper

• Support patch management and vulnerability remediation using SCCM, Tenable, and Nessus

• Administer Microsoft Intune for device enrollment, policy configuration, and compliance

• Assist with Windows 10/11 migrations and SCCM software deployments

• Maintain and troubleshoot network and telecom infrastructure (LAN/WAN, VoIP, MDF/IDF, UPS systems)

• Coordinate installations, upgrades, and maintenance with IT teams, vendors, and contractors

• Maintain detailed documentation for processes, systems, and service records

• Travel up to 25% to provide onsite support at care centers, data centers, and vendor locations

Qualifications

Education & Experience

• Bachelor's degree in Information Technology, Telecommunications, or a related field
  - OR - equivalent technical certifications and experience

• 5-7 years of IT or telecommunications experience in an enterprise environment

• certifications: Network+, Security+, CCENT, or CCT (or ability to obtain)

Technical Skills

• Strong troubleshooting and customer service skills

• Proficiency with Microsoft OS, MS Office, and remote support tools

• Hands-on experience with SCCM, Intune, ServiceNow, SysAid

• Working knowledge of Active Directory and Group Policy

• Familiarity with LAN/WAN, VoIP, TCP/IP, and telecom/network infrastructure

• Experience with security tools such as Tenable, Nessus, Cortex, and Microsoft Defender for Endpoint

• Experience with Apple Business Manager and mobile device management (MDM)

• Knowledge of device imaging, patching, and deployment automation

Qualifications

• Experience with Windows Server remediation

• Strong understanding of endpoint security and vulnerability management

• Skilled in deploying updates, drivers, and patches using SCCM and Intune

• Excellent documentation, organization, and process improvement abilities

What We Offer

• A mission-driven IT career that supports meaningful healthcare outcomes

• A collaborative and supportive team culture

• Competitive pay and comprehensive benefits package

• Professional growth opportunities, training, and certification support

• Work that blends hands-on problem-solving with strategic impact

Join Us

If you're ready to apply your IT expertise in a role that truly matters - supporting care teams, patients, and communities - we'd love to hear from you.

Apply today to become a Care Center IT Asset & Technology Analyst!

Job Posted by ApplicantPro