CE Field Service Engineer

Job Description

Data Centre Operations\n\n * Ensures compliance with data centre business units and service-level policies.\n\n * Engages with appropriate teams and resources to execute tasks or projects.\n\n * Manages programs associated with area of responsibility.\n\n * Follows and adheres to safety and security policies and procedures. Reports immediately any safety or security issues or concerns.\n\n * Participates in Root Cause Analysis (RCA) process as appropriate.\n\n * Lead or participate in incident response activities for critical infrastructure failures, ensuring minimal downtime and effective recovery processes.\n\n * Proactively identify potential risks or vulnerabilities in the critical environment and implement strategies for mitigation.\n\n * Manage relationships with external vendors for equipment maintenance, repairs, and emergency services.\n\n * Help support and provide ongoing knowledge sharing to other team members to enhance their knowledge of critical environment systems and protocols.\n\nService Delivery\n\n * Maximize Critical Environment (CE) availability in conjunction with our landlord partners at our leased Datacenters and to ensure optimal operational efficiency\n\n * Oversee the day-to-day operations and maintenance of mechanical and electrical equipment in our leased Datacenters (MOP/SOP/EOP review, RCAs, FMEAs, change governance, and risk mitigation)\n\n * Reduce high-impact and human-error Critical Environment (CE) incidents year over year\n\n * Deliver on cost/energy efficiency initiatives\n\n * Support delivery of the Datacenter’s Emergency Preparedness and Response plans and act as an escalation point for all facilities-related issues within our leased datacenters\n\n * Coordinate, plan, schedule, and supervise CE audits and compliance verification as needed\n\n * Ensure routine reporting to effectively manage and analyze our Power/Temperature/Relative Humidity, and SLA monitoring Data Centre Work Environment\n\n * Suggests ways for reducing risk of performing maintenance; works with others to accommodate scheduling needs.\n\n * Suggests improvements in implementation based on depth of understanding.\n\nOwnership\n\n * In alignment with management priorities, holds self-accountable for the end-to-end service quality, completeness, and resulting customer experience (including but not limited to availability, safety, security, customer service).\n\n * Supports escalation of issues to appropriate owner.\n\nRequired Qualifications:\n\n * High School Diploma or equivalent AND 4+ year(s) industry experience in a datacenter or other critical environment facility, OR 3+ years industry experience and college course work.\n\n * Previously held senior authorized person or authorized person for mechanical or electrical.\n\nPreferred Qualifications:\n\n * 3+ years’ experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU)\n\n * Bachelor’s Degree or Technical College certification in mechanical or electrical engineering and/or services\n\n * Experience working on large scale CE projects\n\n * Experience with the operation of IT infrastructure (Servers, SANs, Networking, etc.)