Central Office Technician

Job DescriptionJob Description

POSITION OVERVIEW

INTERNAL: Maintain effective working relations by working closely with other Central Office Technicians, Customer Service team, Field Service Technicians, and others. Must establish and maintain an excellent team-oriented relationship with all other FirstLight Departments as well. Willing to be a team player and demonstrate consideration for the needs of others.

EXTERNAL: Responds to customers and communities with a positive approach to ensure positive public relations.

Reports to the Manager of ILEC Operations.

QUALIFICATIONS

• Candidate will have experience in all aspects of Central Office operations. Extensive DMS-10 switch training and abilities a definite plus.
• Must be highly organized and capable of developing switch programming that will provide reliable communications for our customers in a reasonable time cycle.
• Working knowledge of Ethernet and IP principals expected.
• Must have strong work ethic, be well organized and reliable.
• Strong problem-solving skills.
• Ability to work independently and with a team in a fast-paced and high-volume environment with emphasis on accuracy and timeliness.
• Ability to communicate professionally through all types of media with customers, managers, associates, and contractors.
• Possess excellent verbal and written communication skills.
• Self-starter, self-motivated and able to work independently.
• Possess excellent time management, organizational and multi-tasking skills.
• Flexible and able to switch gears.
• Ability to effectively handle change.
• Must be extremely customer focused
• Able to keep a positive attitude in stressful situations
• Must be able to rotate through a weekly on-call list
• Must possess a clean Maine Driver’s License.
• Must pass drug testing and criminal and driving record background checks.

EDUCATION AND CERTIFICATIONS:

• High School diploma or equivalent.
• Central Office Technician experience a plus.
• Computer knowledge.

REQUIREMENTS

• Must have valid and unencumbered driving license.
• LIGHT DUTY ASSIGNMENTS This position can be performed under light duty restrictions.

About FirstLight:
FirstLight, headquartered in Albany, New York, provides fiber-optic data, Internet, data center, cloud and voice services to enterprise and carrier customers throughout the Northeast connecting more than 13,000 locations in service with more than 125,000 locations serviceable by our more than 25,000-route mile network. FirstLight offers a robust suite of advanced telecommunications products featuring a comprehensive portfolio of high bandwidth connectivity solutions including Ethernet, wavelength, and dark fiber services as well as dedicated Internet access solutions, data center, cloud and voice services. FirstLight’s clientele includes cellular providers and wireline carriers and many leading enterprises, spanning high tech manufacturing and research, hospitals and healthcare, banking and financial, secondary education, colleges and universities, and local and state governments.

FirstLight Fiber is an equal opportunity employer. In accordance with state and federal laws, FirstLight’s equal opportunity policy is that all applicants and employees are treated equally by the company with respect to employment opportunities, regardless of , , , sex, sexual , , or veteran status or veteran .