Client Services Director (Project Management)

Job Description

Position –Client Services Director (Project Management)

Location: Sacramento, CA

Type: Fulltime

R Systems is a global firm with offices in 16 countries. We are expanding our Public Sector Practice in Sacramento, CA and we are seeking a dynamic, growth-oriented, and results-driven Leader. You will lead project delivery for about 75-80% of the time and lead pre-sales the rest of the time. Project Delivery will comprise of the project-based role of a Project Manager, Delivery Director, Engagement Director, Program Director. You will be managing the project delivery team, safeguard R Systems interests and maintain/build client relationships. You will also be entrusted with engagement economics to keep our projects profitable. Your client delivery will require regular interaction with current clients to ensure contract completion and associated and change requests, engagement management on deliverable-based contracts, resource coaching on staff-augmentation contracts, and other client needs.

As for pre-sales part, you will be core member of our Public Sector Leadership Team. You will be charged with leading medium to large solicitations with difficult qualifications prescribed by our State Government clients. You will be responsible for drawing upon company-wide resources, tools, and extended leadership to deliver proposal responses on time. Your creativity, technical depth and writing skills will be required to develop solutions/ technical approach to deliver Statement of Work (SOW) from RFPs and RFOs. Your interpersonal skills allow you to develop lasting relationships with both proposed candidates, client managers and partnering firms. You will also engage in pre-RFP work by reviewing government budgets, strategic plans, upcoming procurements, and market research conducted by agencies and departments.

MINIMUM QUALIFICATIONS:

Delivery

• Bachelor's degree in IT, Computer Science or MIS
• 15 years overall experience in Information Technology consulting. Must have begun career in development roles and transitioned to managerial roles.
• 10 years of IT Project Delivery experience in variety of roles including hands-on development, project management and engagement management
• 7+ years of progressive Project Management experience applying project management principles, methods, and tools in complex IT environments.
• At least 4+ years in leadership capacity managing projects, teams, or client engagements.
• 3+ years of experience working as a Senior Project Manager in the Healthcare IT industry.
• 3+ years of experience in IT project management / technical delivery, working closely with technical teams and business stakeholders.
• Technically savvy with expertise in at least 3 of the following areas with. – Cloud Migration, SaaS Implementations, Salesforce, Systems Integration with COTS, Custom and ERP, Data Warehousing and Analytics, .NET and Java Development, Mobile, Data Center Operations, Architecture and Infrastructure,
• PMP certification is mandatory (valid PMI-issued Project Management Professional certification).

Pre-Sales

• 12 years of experience in Pre-sales, and leading solicitations in technical and management consulting areas exclusively in the State of California in public sector practice of an established firm.
• 8 years of Experience in technical writing for proposal responses including technical solutions, approach, cover page, executive summary and skills summaries of resources.
• Formal training on Shipley (or similar) Methodology, certification such as CTPM from Association of Proposal Management Professionals (APMP), or equivalent experience of 6 years of proposal management focused on technical writing.

QUALIFICATIONS:

• Experience in Public Sector / State Government environments, preferably California.
• Experience supporting Healthcare IT programs, health data systems, or Medi-Cal-related initiatives.
• Familiarity with Agile / Scrum delivery methodologies.
• Scrum Master / Agile certification .
• Experience with Jira in Agile environments.
• Adept in technical writing in variety of forms including white papers, diagrams, flow-charts, presentations, charts, dashboards, etc
• Excellent skills with Microsoft Word, PowerPoint, Excel, Adobe, and other office productivity tools
• Ability to collaborate effectively within the team and across groups and influence/partner across a wide variety of levels, functions, and geographies.
• Excellent analytical, problem-solving, written, and verbal communication skills with excellent business judgment and attention to detail.
• Experienced in continuous improvement of Proposal Management processes and Pre-sales team’s development of tools, databases, and referrals.

RESPONSIBILITIES

• Manage current contract-related work, clients and billable resources for ensuring smooth delivery of all projects. Guarantee client satisfaction with regular check-ins
• Manage Projects or Portfolio of projects using PmBOK, Agile and SDLC methodologies on time and within budget
• Lead the Capture/Pre-RFP activity of strategic and tactical leads/opportunities and provide partnerships to internal R Systems leadership team.
• Lead complex, large, high-speed and most-cost effective RFP responses as a Proposal Manager including proposal planning, story boarding, sourcing, developing approach, conducting pink/red team reviews and production.
• Manage an offshore team of pre-sales and develop an inclusive, high-performance team and culture of winning that will double RFP selection/win rate.
• Successfully run fast-turn around searches for resources usually within a week of RFP/Solicitation release when internal candidates are not available.
• Lead the technical writing from story boarding/concept phase to final approval after review and revise cycles. This includes a technical approach responding to Statement of Work from RFP, and many other areas.
• Partner with the vendors, suppliers, staffing firms, team partners and other resources to identify, engage, evaluate, and recruit candidates for proposal submissions.
• Review leads/pipeline for identifying high-probability opportunities for Capture and pre-RFP campaign. Lead Capture work for 2-3 opportunities every quarter.