Client Solutions Partner

Job Description

EdgeCore Digital Infrastructure serves the world’s largest cloud and internet companies with both ready-for-occupancy and build-to-suit data center campuses that are designed for density. Privately held and backed by committed equity to fund an aggregate amount of over USD $16.5 billion in development, EdgeCore enables hyperscale Client requirements by proactively investing in regions that provide the land and power necessary to support and scale AI and cloud technology. While working thoughtfully with the communities in which we do business, our data center campuses are built at scale to meet key performance specifications, safety metrics and sustainability objectives. EdgeCore has data center campuses in five North American markets with plans to expand. For more information, please visit edgecore.com.

Career Opportunity

EdgeCore is hiring our first Client Solutions Partner to own a hyperscale client relationship end-to-end. You'll be the bridge between operations, construction, engineering, and security teams – translating technical complexity into clear executive communication and ensuring a world-class client experience across our Mesa and Santa Clara campuses. You need deep data center operational knowledge—but your job is client partnership, not running the facility.

Reporting directly to the VP of Client Experience and based in Mesa, AZ with regular travel to Santa Clara, CA you'll own one hyperscale client relationship across those campuses. This isn't a support role—you're a strategic partner to both the client and EdgeCore leadership. What you build here becomes the foundation for how EdgeCore scales client experience across a growing hyperscale portfolio.

This role is dynamic and unpredictable. Last-minute client requests, after-hours incidents, surprise audits—it's all part of the job. If you thrive on variety, stay calm under pressure, and can navigate tough conversations with grace, you’ll excel here.

• Own day-to-day relationship for a hyperscale client across two campuses, engaging everyone from field technicians to C-suite executives
• Deliver quarterly business reviews that demonstrate value and drive strategic conversation
• Translate complex technical data into clear, executive-ready communications
• Influence cross-functional teams and resolve conflict diplomatically
• Advocate for the Client while balancing EdgeCore’s operational priorities
• Craft executive-ready communications during incidents with clear, calm messaging
• Lead post-incident reviews and identify improvements proactively
• Act as first escalation point, make real-time decisions during critical issues, provide after-hours or weekend support when required
• Manage site vendors: landscaping, janitorial, pest control, gates, parking, building upkeep
• Plan and execute client events: cookouts, site tours, VIP visits
• Resolve unexpected issues that keep facilities running smoothly
• Partner with Core Operations and Accounting teams with power billing activities
• Track and report PUE, load factors, cost per kW
• Ensure accurate client billing and resolve discrepancies with finance and operations teams
• Develop SOPs, EOPs, operational runbooks, and RACI matrices
• Define and document the Client Solutions Partner operating model to scale across EdgeCore's portfolio
• Support Ready for Service (RFS) milestones for client expansions
• Lead client onboarding: site tours, systems training, operational integration
• Track contractual SLAs and KPIs across both facilities, address performance gaps proactively
• Coordinate with legal/commercial teams on contract amendments

Your Experience and Qualifications

• 3–5 years hands-on data center operations experience, including power, cooling and controls systems.
• 3+ years managing hyperscale or enterprise client relationships in technical capacity.
• Skilled in building trust and managing relationships across field technicians, clients, and executive stakeholders; adept at reading people, adapting communication, and de-escalating conflict.
• Proven ability to stay calm and effective under pressure with an ownership mindset in dynamic environments.
• Proficient in interpreting single-line diagrams across electrical, mechanical, controls, security, fire/life safety, and telecom systems.
• Strong understanding of N+1 redundancy, EPMS/BMS/DCIM data, and data center power, cooling, and controls fundamentals.
• Experience with interval meter data, capacity analysis, and load forecasting across multiple facilities.
• Demonstrated multi-site client and stakeholder management, from daily operations through executive engagement.
• Familiar with data center lease structures, SLAs, and KPIs (uptime, PUE, capacity utilization, cost per kW).
• Experience with utility billing reconciliation, invoice validation, and cost allocation.
• Skilled in interpreting lease agreements and managing SLA provisions, billable items, and service commitments.
• Advanced Excel capabilities (pivot tables, financial modeling, data visualization).
• Proficient in CRM, ticketing, and workflow platforms; PMP/CAPM certification .
• Ability to influence without authority, build scalable systems, and define “great” in new or evolving roles.

What We Offer

• This is a full-time salaried position, including a performance-based annual bonus as well as equity compensation.
• Base pay range: $140,000 - $175,000 annually depending on experience. This role currently requires in office or on-site presence four days per week at our Mesa, AZ location. Travel required up to 20%.
• Based in Mesa, AZ (four days/week on-site required) with ~15-20% travel to Santa Clara, CA.
• Medical, dental & vision insurance coverage.
• Health & Dependent Care Flexible Spending Accounts (FSAs), Health Savings Account (HSA).
• 3 weeks of PTO annually, plus 11 paid holidays.
• Company-paid life insurance & insurance.
• Company sponsored employee assistance and discount programs.
• 401(k) retirement savings plan with a company contribution.