Junior CIS Administrator

Job DescriptionJob DescriptionBenefits:

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Tuition assistance
• Vision insurance

OVERVIEW:

SILTT is in search of a Junior Computer & Information Systems Administrator to build and administer the internal network and information systems of a small, fast growing, up-and-coming technology and construction management firm. With this rare opportunity, be on the ground-floor to support a companys information systems and technology choices and enable all facets of business processes. Work directly with all colleagues to improve productivity and collaborate on digital transformation initiatives; be the technology advocate that assists in all aspects of internal IT operations.

WHO WE ARE:
At SILTT were pushing the limits of infrastructure innovation in the Telecommunications and Information Technology industry. From delivering world-class modular data center facilities to all-hours, 365-day operational response and disaster recovery, our multi-functional team of experts are force multipliers across the infrastructure landscape. We pride ourselves in leading from the front to advise, assist, and accompany our clients through their toughest technological and operational challenges. We always deliver results (we spell it re-SILTTs)!

WHY SILTT?
At SILTT, objective-driven means first being people-driven. As a growing business we know that the ability to achieve our mission demands we take care of our own by providing our team members with a variety of benefits that allow them to live fulfilling, healthy, balanced, meaningful lives. Thats why we believe in offering paid healthcare, competitive 401K matching, accrued paid time off and fixed holiday leave, continuous learning and professional development incentives, and promote a sustainable work-life balance.

A DAY IN THE LIFE:
As a Junior Computer & Information Systems Administrator you will generally be the first point of contact for all internal IT inquiries and for troubleshooting any reported problems. You will also spend a significant amount of time being proactive in keeping our end point devices up to date with provisioning and deploying end user devices, patching and working with teammates across all departments to improve productivity. You will stay on top of innovations and best practices within the IT sector and apply this knowledge to keep our systems and skillsets on the bleeding-edge. This position is designed for growth, while the primary function is end user device management, you will work side by side with additional IT professionals to enhance the IT infrastructure at SILTT, participation in these initiatives will provide numerous growth and advancement opportunities

I. Technical Troubleshooting and Maintenance

• Oversee the entire life cycle of all end-user devices, including laptops, tablets, and mobile devices (Chrome OS and Android). This includes provisioning, deployment, maintenance, and secure decommissioning.
• Serve as an escalation point for complex endpoint issues, providing expert-level support to resolve technical challenges related to device performance, software conflicts, and policy enforcement.
• Utilize modern device management platforms to deploy operating systems and software packages efficiently and at scale. Automate application updates and ensure a standardized, consistent user experience.
• Ensure the feasibility, scalability, and reliability of new systems within corporate technology
• Enforce development and security standards and best practices
• Conduct technical evaluations of vendor solutions

II. Project Management

• Work with stakeholders to define program scope, objectives, and deliverables. You'll be responsible for creating and maintaining a clear technical roadmap to drive growth that aligns with company goals.
• Track project progress and report on status, risks, and issues
• Ensure projects are completed on time and within budget
• Identify and mitigate potential project risks and issues
• Document project outcomes and lessons learned
• Coordinate with cross-functional teams to integrate new capabilities into existing systems

III. Research & Innovation

• Evaluate new technologies, tools, and methodologies within the Information Technology Field
• Conduct and present research demonstrations. These demonstrations are crucial for showcasing findings, methodologies, and progress to various stakeholders, including colleagues, management, and external partners.
• Assess the potential impact of new technologies on the organization's infrastructure
• Share knowledge and insights about new technologies with the team
• Drive the adoption of innovative solutions to improve efficiency and capabilities

SUCCESSFUL CANDIDATES USUALLY POSSESS:

• 5+ years of experience in IT support services
• 5+ years of end device administration experience in a cloud-based infrastructure environment with a focus on Unified Endpoint Management
• Enterprise Directory & Policy Management (Active Directory/Group Policy or Equivalent
• End User account and device user provisioning and deployment
• Mobile Device Management (Android Operating Systems)
• Applying software updates, anti-virus/anti-spyware updates, and patch updates
• Information Technology Equipment installation and management (printers, laptops, servers, switches, routers)
• Remote and on-site IT support
• Data storage, backup, restores, and disaster recovery for critical corporate systems
• IT training and how-to guide documentation
• Continuous improvement in corporate tooling and common processes
• Analysis of operational data and logs
• Minimizing lost-time due to IT outages

CANDIDATES TEND TO HAVE:

• 5+ years Experience with server and desktop virtualization, including all aspects of virtualization.
• Experience in developing business infrastructure from scratch
• Hardware selection and refresh planning
• GSuite services: Google Workspace, Google Admin Console
• Deployment, maintenance, and upgrades of virtual cloud-based infrastructure
• Network monitoring
• Account maintenance and SSO experience
• Linux Operating System Experience
• Knowledge of Endpoint Detection and Response (EDR) and other cybersecurity tools
• Security+ Certification

The work associated with this role is expected to be performed mainly onsite, though may require periodic travel for support to our offices and customers.

SILTT is on a quest for professionals with diverse experiences, backgrounds, views, and talents. Its our belief that innovation and inspiration come from passionate people that challenge each others biases and can communicate effectively through conflict as one team. We hire based on performance and merit and nothing else.