Critical Engineering Manager

Job Description

As a CBRE Critical Engineering Manager, you will lead and oversee the engineering teams responsible for resolving and completing day-to-day PPM's & Work Orders, ensuring all tasks are delivered safely, efficiently, zero impact to clients operation and to the highest levels of customer satisfaction and experience. You are responsible for the delivery of resilient, compliant, and highly reliable engineering services, ensuring uninterrupted operations within critical environments.\n \nReporting to:\nSenior Facilities Manager\nReporting employees:\nThe Critical Engineering Manager leads a multi-skilled Engineering team, including Critical Shift Leaders & Shift Engineers.\n \nResponsibilities/ Tasks:\n\nThe primary responsibilities and tasks of the Critical Engineering Manager are:\nTo respect and act according to CBRE's rules, regulations and values RISE: Respect, Integrity, Service & Excellence), leading by example with model behaviors.\nMaintain and continuously improve the resilience of all critical systems to achieve zero unplanned downtime.\nReview and approve RAMS and assess impact risk of PPM's, repairs, project and reactive work efforts.\nManage, plan, coordinate, schedule, and oversee the workload, deadlines, and day-to-day activities of the support team members to ensure exceptional delivery of services.\nArrange and coordinate holiday, training & sickness cover for other members of the shift team. Individual & team performance reviews.\nEvaluate and produce annual Planned Preventative Maintenance assessments of plant and equipment and issue recommendations on efficiency improvements and upgrades.\nTechnical fault finding and diagnosis of integrated critical power and cooling systems\nProduce monthly reports as required including equipment efficiency/reliability\nProduce incident reports when required\nResolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives.\nEnsure that all contractors and staff comply with all company, client safety, and security requirements.\nAssist with the development of critical services training programs such as CNET and CERM\nAct as authorising engineer where required.\nPoint of contact for client and management escalation.\nShare expertise and industry experience with the team to help resolve operational problems.\nProvide leadership to on-site engineers, shift teams, and supervisors to ensure safe, compliant, and high-quality engineering practices.\nOversee maintenance strategies in line with CBRE and client-specific standards.\nOversee day-to-day work order delivery, monitoring workload, prioritisation, and response to critical requests.\nSupport & work in coordination with the Building Manager, Senior Technical Manager & Lead Facilities Support.\nAchieve contractual SLAs/KPIs such as PPM completion, incident response times, uptime metrics and audit scores.\n \nSkills & Qualifications\n\nRelevant engineering qualifications (HNC/HND, C&G, NVQ L3+, or degree level).\nCNET or similar accreditation such as CDCMP CDCTP\nExcel, Corrigo, Microsoft office\nHV/LV Authorised Person status or a clear route to achieving it.\nBuilding automation and monitoring system experience/training\nProven experience managing engineering teams in critical environments (banking, data centres, trading floors, telecoms, or similar).\nStrong technical knowledge of electrical and mechanical critical systems, including UPS, generators, HV/LV distribution, cooling systems, BMS and life safety.\nCalm, decisive and structured under pressure.\nStrong leadership presence with excellent team-building ability.\nCustomer-focused with a drive for service excellence & exceptional customer experience.\nAnalytical and data-driven, with a mindset of continuous improvement.

\n\nWhy CBRE\nWhen you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people.

At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.\n \nApplicant AI Use Disclosure\nWe value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process