Critical Systems Technician III

Job Description

TITLE: CRITICAL SYSTEMS TECHNICIAN III, SWITCHGEAR

LOCATION: PHOENIX, AZ

POSITION SUMMARY:

The Critical Systems Technician III will serve as a technician for all of the company's mission-critical electrical services/maintenances under contract. The position will be responsible for monitoring compliance with contractual commitments in mostly new white space fit-outs. This position will provide leadership and knowledge regarding the installation, service, testing, commissioning, maintenance, and operation of mission-critical data center electrical equipment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Review technical specifications with the sales team and project managers to identify the field operations scope of the project as defined in company bid packages.

• Interface with services team to ensure proper specification compliance.

• Provide job-specific technical support.

• Interface with the factory to resolve any site-related technical issues.

• QA/QC of Power Distribution Equipment.

• Create Critical Power System MOPs, SOPs and EOPs.

• Perform preventive maintenance services (PM) on contracted gear and other components.

• Install and service all Power Distribution Equipment.

• Capable of troubleshooting distribution and transmission controls.

• Perform function testing of Low, Medium, and High voltage Switchgear, relay panels, transformers, ATS, and circuit breakers.

• Examine relay settings and logic equations for confirmation of system operation in accordance with design.

• Provide regular status reports to the responsible company Project Manager and Director, Service Operations.

• Direct feedback to responsible company Project Manager for problem resolution.

• Troubleshoot and resolve technical problems in the field.

• Provide required site testing reports and inspection sheets per project specification.

• Participate in specialized commissioning/testing of systems.

• Conduct site visits during regional travels at management direction.

• Respond to service calls as required.

• Other duties as assigned by Services Management.

• Must be a US

• Ability to travel regionally as book of business grows

• Need to be able to travel for the first 2 weeks of job for onboarding training and safety education (travel to company site for training - travel paid by company)

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION/EXPERIENCE:

• High school or equivalent ().

• Associates/ bachelor’s degree in electronics, electrical theory, or similar discipline requires highly desirable or equivalent work experience.

• Two to Five years (Required) Mission Critical Electrical Systems - Data Centers, Utilities, Oil & Gas, Hospitals, etc.

• 3-5 years of field repair/customer service experience with ups, electrical, electro-mechanical, or electronics-related equipment or 3-5 years of mission critical specific product experience required.

• Experience with electrical power distribution equipment. This includes UPS, switchgear, batteries, monitoring equipment, generators, etc...

TECHNICAL KNOWLEDGE:

• Understanding and knowledge of NETA standards, IEEE specifications and NEMA specifications as they pertain to low and medium voltage switchgear.

• Good technical understanding and application of all types of switchgear, protective relaying, and controls of switchgear, including the operation, maintenance, and testing.

• Firsthand experience on low and medium voltage switchgear, including disassembly, component inspection/repair, reassembly, and testing.

• Ability to read and understand one-line diagrams, blueprints, schematics, and construction drawings.

COMPUTER SKILLS:

• Technical Writing skills, including use of Word, Excel, MS Project.

• Familiarization with specialized testing equipment and reporting software.

CERTIFICATES AND LICENSES:

• NETA/NICET level II or above a plus

• NFPA 70E Low Voltage and High Voltage a plus