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Customer Engineer

Job DescriptionJob Description

Amphenol Communications Solutions (ACS), a division of Amphenol Corporation, is a world leader in interconnect solutions for Communications, Mobile, RF, Optics, and Commercial electronics markets. Amphenol Corporation is one of the world’s largest designers and manufacturers of electrical, electronic and fiber optic connectors and interconnect systems, antennas, sensors and sensor-based products and coaxial and high-speed specialty cable. ACS has an expansive global presence in research and development, manufacturing, and sales. We design and manufacture a wide range of innovative connectors as well as cable assemblies for diverse applications including server, storage, data center, mobile, RF, networking, industrial, business equipment, and automotive.

Our customer’s success depends on our ability to solve their technical challenges and provide interconnect solutions. We value our relationships with these companies and depend on our Sales and Field Applications Engineering Teams to foster this ongoing partnership. As a Customer Engineer you will interface with our customers, internal product development, product marketing, and sales teams, performing as an extension of Basics BU engineering team.

RESPONSIBILITIES:

  • Work with customers to develop solutions that address their needs and satisfy the technical requirements
  • Accurately access customer’s needs, matching them with current products or propose modifications to current products and/or propose new product concepts for further development
  • Product knowledge – Ability to provide the best solution and to design/models (3D) it in accordance with industrialization capabilities
  • Create technical presentations to propose concepts, present solutions to the customers
  • Lead internal design reviews and the product development meeting with the customers
  • Proficient in internal systems: Windchill, product configurators, Creo etc.
  • Provide key engineering documents: drawings, product specifications, lab test results, DFMEA etc.
  • Know engineering capabilities (BU, ACS…)
  • Engage product engineer, CAE engineer, process engineer and all relevant project teams members when needed to support; facilitate lab testing to support design proposals
  • Help devise strategies to differentiate our products and solutions from our competitors, propose technical product improvements
  • Develop a trusted adviser relationship with engineering teams of key customers
  • Lead and/or participate in new product Voice of Customer activity
  • Fill patents
  • Prototypes design
  • Guarantee deliverables on time
  • Some travel required.

Amphenol is results driven company that allows its employees a large degree of freedom to achieve pre-defined goals. It is a flexible working environment, yet we expect hard work, commitment, and results in return. The role of Customer Engineer gives an excellent insight into the Sales, Marketing and Product & Process Development functions of the organization.

SKILLS:

  • Excellent verbal and written communication skills – ability to communicate within a Global organization to technical and non-technical audiences and at various levels of the organization
  • Strong organization and presentation skills, be organized, methodical and rigorous
  • Team player, critical mind, synthesis and analysis abilities
  • High level customer service and ability to build relationships with customers
  • Microsoft Office Products
  • 3D modeling and Product Data Management

Amphenol Corporation is proud of our reputation as an excellent employer. Our focus is to provide the highest level of support and responsiveness to both our employees and our customers, the world's largest technology companies. Amphenol Corporation offers the opportunity for career growth within a global organization. We believe that Amphenol Corporation is unique in that every employee, regardless of his or her position, can positively impact the business.