Customer Relationship Manager

Job DescriptionJob Description

Astro Pak is the nation's leading precision cleaning and passivation contractor specializing in on-site cleaning of high purity gas and fluid systems, as well as precision cleaning of components and hardware at the company's Cleanroom facilities. Astro Pak provides services to over 15 sectors including: Data Centers, Biotechnology, Pharmaceutical, Aerospace, Semiconductor, and other selected Industrial markets. The company, founded in 1959, has performed on-site precision chemical cleaning in every State of the Union as well as several projects in Asia, continental Europe, England, Ireland and Mexico.

Are you passionate about delivering top-notch customer experiences and driving sales growth through smart processes and meaningful relationships? At Astro Pak, we're looking for a Customer Relationship Manager (CRM) who thrives in a fast-paced, collaborative environment and is eager to help us grow.

The Customer Relationship Manager plays a critical role in supporting the regional sales team by managing the sales pipeline, maintaining accurate CRM records, following up with clients, and driving strong relationships that lead to repeat business. You'll coordinate internally across sales, estimating, and operations, while also acting as a trusted point of contact for our customers.

This role will report to the Director of Field Inside Sales and work remotely with some travel. As this role supports the east coast, the role will be required to work Eastern Standard Time (EST).

What You'll Do:

• Partner with our Technical Sales, Business Development, Inside Sales, and Estimating teams to track and grow customer opportunities.
• Manage the full sales pipeline process—handling inbound/outbound communication, RFQs, quotes, and project details.
• Maintain accurate, up-to-date customer data in our CRM and ensure clean handoffs across departments.
• Attend trade shows, networking events, and industry associations to build relationships and stay informed on trends.
• Lead and participate in weekly/monthly sales team meetings to align goals and progress.
• Stay sharp with ongoing training on our services, industry updates, and sales best practices.
• Analyze and implement projects in compliance with U.S Export Control Laws

Who You Are:

• 2–4 years in a sales coordination, account management, or customer success role.
• Strong written and verbal communication skills.
• Tech-savvy with Microsoft Office and CRM systems (e.g., Salesforce or similar).
• Comfortable juggling multiple tasks and navigating complex sales processes
• Experience in technical industries (pharma, biotech, water treatment) is a bonus.
• Comfortable working independently—and you always follow through
• Mechanically inclined and able to understand technical drawings (a plus).
• Valid driver's license required; up to 10% travel expected.
• High school diploma required, some college .

Why Join Us?

At Astro Pak, we specialize in high-purity cleaning and surface preparation for critical environments. We're a company that values integrity, learning, and innovation—plus we offer training, growth opportunities, and a great team culture.

Apply now and become a trusted partner in our mission to deliver industry-leading service to our clients.

Benefits

• In addition to highly employer-subsidized medical, dental, and vision plans, Astro Pak offers competitive retirement savings and 401k plans, flexible spending, family leave, training and paid time off.

Astro Pak Corporation is an equal opportunity employer. We provide equal employment opportunity to all qualified applicants and employees without regard to , , , (including , , gender ), (40 or older), , , genetic information, or protected veteran status. We will reasonably accommodate applicants or employees with disabilities, and comply with all applicable federal, state, and local anti-discrimination laws.