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Customer Service

Job DescriptionJob Description

Title: Customer Service Representative

Location: Aurora, IL

Reports to: Customer Service Manger

Created by: Human Resources

About Rensa

Rensa Filtration is a family of companies dedicated to air filtration. By investing in innovation and the people who drive it, we manufacture, market, and distribute best-in-class solutions in the United States and Canada that keep environments safe and industries thriving.

Rensa is a leading manufacturer and distributor of air filtration products and now operates ten manufacturing sites and several sales, service, and distribution centers across North America. Rensa offers a wide range of standard and customized HVAC filtration products that provide best-in-class filtration performance and energy savings in education, healthcare and high-tech manufacturing facilities. Rensa also offers specialized air filtration solutions for data centers and activated carbon filters for removal of odors and molecular contamination in museums, airports, and healthcare facilities.

What We Do

  • We improve the environment - making indoor and outdoor environments cleaner by eliminating process contaminants through superior products and media.
  • We drive innovation in air filtration – by investing in the people and companies that develop the solutions that today’s world demands – to bring those innovative products to market so that our customers can bring maximum value and safety to the facilities and businesses they serve.

Customer Service Representative:

The Opportunity:

The Customer Service Representative (CSR) at Rensa Filtration serves as the primary point of contact for customers, providing support throughout the order lifecycle, ensuring customer satisfaction, and collaborating closely with Sales, Operations, and Logistics to resolve issues and deliver outstanding service. The CSR will handle inquiries, process orders, manage returns, and respond to product or delivery concerns in alignment with Rensa’s standards for quality and responsiveness.

ESSENTIAL POSITION DUTIES & RESPONSIBILITIES:

  • Serve as a frontline representative to Rensa Filtration customers, handling inbound calls, emails, and order requests with professionalism and urgency.
  • Accurately enter and manage customer orders in the ERP system, ensuring timely order processing and fulfillment.
  • Provide customers with product, pricing, and availability information.
  • Coordinate with production, inventory, and shipping teams to ensure on-time delivery and accurate order fulfillment.
  • Proactively communicate order status, backorder updates, and delays to customers.
  • Resolve customer complaints and service issues quickly and effectively; escalate when needed.
  • Maintain customer records, notes, and documentation in CRM and ERP systems.
  • Support outside sales and distribution partners by providing quotes, lead times, and other required documentation.
  • Participate in continuous improvement efforts focused on enhancing the customer experience.
  • Support special projects or process improvement initiatives within the Customer Service team.
  • Other duties as assigned.

Required Skills/Abilities:

  • Strong verbal and written communication
  • Excellent time management and detail-oriented organization
  • Adaptability and ability to work well under pressure
  • Active listening skills
  • Self-motivation
  • Empathy
  • Tenacity
  • Knowledge of basic sales and marketing software
  • Track record of achieving sales quotas

Education and Experience:

  • High School diploma or equivalent required; Associate’s or Bachelor’s degree .
  • 2+ years of experience in customer service, preferably in a manufacturing or distribution environment.
  • Experience with ERP Systems and Microsoft Office Suite.

Rensa Filtration is an Equal Opportunity Employer. Employment decisions are made without regard to , , , , , , , , physical or mental , genetic factors, military/veteran status or other characteristics protected by law.