Customer trust and security specialist

Job Description

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure. Why we need this role The customer trust and security specialist is responsible for building and maintaining customer confidence in the organization’s security posture by acting as a trusted advisor. This role ensures a deep understanding of local customer requirements, supports the creation and maintenance of accurate security documentation aligned to the organizational measures, and manages relationships with partners to ensure compliance.

The position also serves as a key coordinator between internal teams —including Security, Compliance, Legal, and Sales—to deliver timely, consistent, and compliant responses to customer inquiries, audits, and contractual obligations. By aligning global security standards with local expectations, the role strengthens trust and drives customer satisfaction What you will do Customer Engagement & Trust Building Serve as the trusted security advisor for customers and internal teams, addressing inquiries related to cybersecurity, privacy, and compliance. Lead customer security reviews, audits, and due diligence processes.

Create, maintain and update customer-facing documentation (e.g., security concepts, incident response plan etc) Security Assurance & Compliance Support compliance initiatives across frameworks such as ISO 27001, SOC 2, NIST, PCI DSS, C5 and GDPR. Collaborate with internal teams (Legal, Risk, Engineer