Data Center Engineer

Job Description

Who We Are

CDS, a Hewlett Packard Enterprise company is a wholly owned subsidiary of Hewlett Packard Enterprise (HPE), providing field service capabilities to Hewlett Packard Enterprise customers as well delivering the difference in business oriented services, such as development, support and maintenance of applications, virtualisation, automation, cloud and infrastructure administration.

CDS is present in 11 European countries with more than 1,800 employees, and embraces all of Hewlett Packard Enterprise’s values and commitments to employees and customers alike.

Role Overview

We are looking for a Data Centre Engineer who will provide server hardware support mainly for HPE and IBM within a data centre environment, with an onsite shift cover 24 x 7 x 365.

The tasks will include (but not limited to):

• Providing Server hardware support for HPE, IBM, and Dell within a datacentre environment
• Onsite shift cover 24 x 7 x 365
• Responsible for the delivery of solutions within named accounts;
• Installations, maintenance, and repairs on customer equipment on a 24x7x365 on site cover.
• Understands customer goals; identifies consequences of various solutions.
• Configures system hardware & software. Assembles and integrates system/product, and verifies system/product operation.
• Uses proactive monitoring procedures to identify problem prevention opportunities.
• Maintains a high level of customer satisfaction by clarifying customer needs and ensuring that they are met. Handles customer-relations problems promptly and appropriately.
• To ensure all calls are resolved within the agreed SLA, ensuring calls are escalated when required and customers are updated, until the call is resolved and closed.

Required skills and attributes

• Must have very strong knowledge of HPE Proliant & Blade servers right up to Gen 10 & IBM P series.
• HPE server accreditation .
• Use of Service Now
• IBM server knowledge especially ‘P’ Class and Blade servers.
• FSM knowledge
• Service Now call handling system knowledge
• The ability to communicate at all levels.
• Display calmness and the ability to solve problems under pressure.
• Strong interpersonal skills and high awareness of customer needs.
• Good communication skills, both written and verbal.

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At CDS, we are an equal opportunity employer. We attract and retain the best-qualified individuals available, without regard to /, , , , , or .