Data Center / IT Support Services

Job Description

Smart Hands Break Fix Engineer (IT hardware and software)

Location: St Paul's, London

Employment Type: Permanent

Salary: £36,000-£45,600 (Inclusive of 20% shifts allowance)

Hours: Mon- Fri but should be open to working some weekends

Shifts: Days & Nights 08:00-1600 / 16:00-00:00 / 00:00-08:00

Overview

Smart Hands Break Fix Engineer is a highly visible data centre and office infrastructure role that requires commitment to providing high-quality service to meet customer project demand.

The role supports the delivery of IMACD and IT Support Services.

Duties range from small tasks such as patching and fault finding in data centre and office spaces to performing large-scale equipment and device refreshes including new installs, decommissions, moves, and maintenance functions.

Smart Hands Break Fix Engineers work on shifts that provide services 24x7x365 and report to the Service Delivery Manager.

What we’re looking for in our Smart Hands Break Fix Engineer

Essential

• Relevant experience working in a banking IT environment
• Experience in ICT hardware break-fix, moves, adds, and changes (MACs) across workplace/office and data centre facilities
• Hands-on experience in structured cabling installation, fault finding, and testing using Fluke test equipment
• Strong understanding of structured cabling standards and cable types (FTP, UTP & Optical Fibre)
• Excellent MS Office skills (Outlook, Excel, Word, etc.)
• Self-starter with strong organisation and attention to detail
• Ability to work independently and as part of a team
• Effective prioritisation skills and ability to multitask
• Comfortable working under pressure
• Expert knowledge of asset management systems
• Expert knowledge of ticketing systems
• Strong understanding of change management and service delivery processes
• Capable of mentoring and training new team members on systems, processes, and procedures
• Able to approve/sign off training modules
• Capable of leading and supervising shift activities
• Able to lead or oversee special projects from design through to handover
• Willingness to cover peer line management duties during busy periods or leave
• Satisfactory skills matrix score
• Willingness to work alternating shift patterns to meet cover requirements
• Additional overtime opportunities available
• Must have own vehicle and valid UK driver’s license

but not essential

• Previous training/qualifications in the Information Technology field
• Experience with Intelligent Infrastructure Management systems
• BICSI Technician Training
• CompTIA A+
• CompTIA Network+
• CompTIA Server+
• Cisco Certified Network Associate (CCNA DCICN DCICT)
• Certified Data Centre Technician Professional (CDCTP®)
• ITIL® Foundation Certification

Benefits

• 25 days annual leave plus UK bank holidays
• Health and wellbeing support, including employee assistance programmes
• Career development and training, including apprenticeships and on-the-job coaching
• Inclusive workplace culture, with support for and
• Annual performance-related bonus, based on individual and company performance
• Workplace perks, such as free fruit and a supportive team environment