Data Center IT Technician (m/w/d), Data Center Operations

Job Description

AWS Infrastructure Services owns the design, planning, delivery, and operation\nof all AWS global infrastructure. In other words, we’re the people who keep the\ncloud running. We support all AWS data centers and all of the servers, storage,\nnetworking, power, and cooling equipment that ensure our customers have\ncontinual access to the innovation they rely on.

We work on the most challenging\nproblems, with thousands of variables impacting the supply chain — and we’re\nlooking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply\nchain specialists, security experts, operations managers, and other vital roles.\nYou’ll collaborate with people across AWS to help us deliver the highest\nstandards for safety and security while providing seemingly infinite capacity at\nthe lowest possible cost for our customers. And you’ll experience an inclusive\nculture that welcomes bold ideas and empowers you to own them to completion.

We are looking for Data Center Technicians to join our expanding Infrastructure\nOperations team. Data Center Technicians are the primary resolver and\ntroubleshoot and solve a range of data center infrastructure issues including,\nbut not limited to: hardware, fiber, networking, and related problems. You will be part of the Data Center Operations (DCO) team, overseeing the\noperation and maintenance of the IT infrastructure and hardware for data centers\nin AWS Cloud regions.

You will become the primary resolver for your support\nteam, and gain troubleshooting skills on different hardware and software cases.\nYou will be able to troubleshoot and solve most infrastructure issues and engage\nother appropriate solutions groups on more complex problems to drive solutions. Key job responsibilities\nThis position involves:\n- Diagnosing hardware and network problems followed by physical repairs\n- Troubleshooting events within internal Service Level Agreements (SLAs)\n- Performing root cause analysis of equipment...