Data Center Operations Technician 2

Job Description

About the job

Operations Technician 2

Summary

The Operations Technician 2 (O) is an entry-level position responsible for providing exceptional 24x7 data center support for internal and external customers. Primary responsibilities include installations, troubleshooting, monitoring, and documentation.

Primary Responsibilities

· Work directly with colocation customers to isolate and troubleshoot issues as necessary.

· Responsible for the installation and troubleshooting of all copper and fiber cross connects and run bundles of cables throughout a data center.

· Layer 1 cable testing, including light testing, continuity – Transmit/Receive, DB Loss Level, head-to-head testing. Terminate and test cabling using various connectors (LC/SC, RJ45).

· Thoroughly document all work within a ticket system in support of customer requests and execution of installation tasks.

· Manage and prepare incoming and outgoing customer tape backups/rotations and offsite transfers.

· Assume monitoring role for all critical systems utilizing Building Monitoring System. Provide visibility and support to the Facilities Team.

· Follow all global policies and procedures. Effectively escalate events in a timely manner to the appropriate team.

· Perform and execute installation/de-installation projects that would include the racking and stacking, dressing cabling and labeling.

· Work efforts which require work with ladders and various hand tools.

· Employee’s assigned work shift can vary based on site coverage requirements. Shifts include nights, weekends, and holidays. On-call and overtime will be necessary depending on workload requirements.

· Lifting of hardware equipment required up to and in excess of 50 pounds. Standing, bending and kneeling as required to perform this task. Server lifts can be utilized where applicable.

· Perform additional/other duties as assigned such as (but not limited to): Physical Security (monitoring and controlling access to the data center), cleanliness and appearance of raised floor (including physical clean-up) and shipping/receiving duties.

Experience & Qualifications

· High School Diploma or equivalent required, operational and technical experience in an IT environment preferred.

· IT certification is desired.

· Experience with the installation, testing and terminating of copper, fiber (multi & single mode) and coaxial cable is desired.

· Windows operating system navigation, general commands and system programs/processes knowledge and experience.

· Security clearance via Government or other agency background check may be required for customer support.

· Excellent communication and organizational skills are required.

· Strong team player.

Employer will not sponsor visas for this role

Csquare is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to , , religion, , , , , , , protected veteran status, or status.