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Data Center Operator/Technician

Job Description

Encore Talent Solutions is currently seeking a Data Center Operator/Technician for a position located onsite 5 days a week in the Cincinnati office.

The Data Center Operator/Technician I is responsible for supporting day-to-day computer and data center operations. This position performs routine tasks such as monitoring systems, responding to alerts, and following documented procedures to ensure the availability, reliability, and security of the computing environment. Working under close supervision, the position escalates issues per established protocols while building experience with enterprise systems and operational best practices. This role requires strong attention to detail, the ability to follow instructions, and flexibility to work rotating shifts in a 24×7 environment. The position plays a key role in maintaining stable operations and supporting senior technical staff

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Data Center Operations:

  • Follow data center security protocols, ensuring all personnel comply with access and audit requirements
  • Maintain system uptime, data integrity, and overall facility reliability
  • Perform hardware installations and de-installations in accordance with operational and change management standards
  • Monitor environmental infrastructure (power, cooling, physical conditions) and coordinate with Plant Engineering to resolve issues

Customer Service:

  • Monitor and support Service Level Agreements (SLAs) for incident management
  • Partner with cross-functional teams to restore services and resolve incidents efficiency
  • Follow and support established change management processes

Experience:

  • Proficiency with computer systems and peripherals
  • Familiarity with Windows, Linux, or UNIX operating systems
  • Ability to monitor system processes and manage scheduled tasks
  • Basic knowledge of file management, backups, and system monitoring tools/logs
  • Experience with data entry and accuracy validation
  • Basic troubleshooting of hardware and software issues

Physical & Environmental Requirements:

  • Ability to sit for extended periods while monitoring systems
  • Ability to lift up to 25 lbs
  • Comfortable working in a data center or operations environment

Encore Talent Solutions is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.