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Data Center Program Manager

Job Description

The Program Manager (PM) is a delivery leader responsible for supporting the day-to-day execution of a data center infrastructure services on behalf of IG Consulting. Working under the direction of a Senior Program Manager, the PM coordinates assigned workstreams, monitors crew activity, and ensures work is performed in compliance with our client’s Methods of Procedure (MOPs) and Standard Operating Procedures (SOPs). The PM does not perform technical work directly but is accountable for keeping assigned programs on schedule, on scope, and in line with quality and safety standards.

  • Supports delivery of infrastructure services across data center campuses including high-density compute rack deployments, network infrastructure, structured cabling, break/fix operations, and rack lifecycle management
  • Ensures crew activities on assigned programs follow current, approved MOPs and SOPs
  • Reports to the Senior Program Manager and escalates issues, risks, and blockers in a timely manner

Core Responsibilities:

1. Program Coordination & Schedule Management

  • Maintain and track program schedules for assigned workstreams, flagging schedule risks and dependencies to the Sr. PM
  • Coordinate crew readiness, site access, and materials availability ahead of planned work activities
  • Confirm crews have current, approved MOPs and SOPs in hand before any work begins
  • Support weekly program reviews and status reporting, contributing updates on assigned programs
  • Document and track action items, risks, and issues arising from daily execution

2. Infrastructure Service Delivery Oversight

  • Coordinate day-to-day delivery across active service areas including high-density compute rack deployments (GB300 and similar), network infrastructure buildouts, structured cabling, break/fix operations, and rack installation and lifecycle management
  • Monitor crew execution on assigned programs to ensure work is progressing per schedule and in compliance with specifications
  • Confirm site readiness conditions are met prior to crew deployment — access, safety clearances, and materials in place
  • Escalate execution issues, quality concerns, or MOP/SOP deviations to the Sr. PM immediately
  • Support acceptance activities by ensuring team-produced documentation, test results, and as-built records are complete and accurate before submission to client

3. MOP/SOP Compliance & Quality Monitoring

  • Verify that crews are executing against current, client-approved MOPs and SOPs for all assigned work activities
  • Monitor quality checkpoints throughout execution and flag deviations or defects for resolution
  • Support corrective action tracking when issues are identified during execution or acceptance testing
  • Maintain accurate program documentation in alignment

4. Stakeholder Communication & Reporting

  • Serve as a daily point of coordination for field supervisors, site leads, and crew members on assigned programs
  • Communicate program status, risks, and crew updates to the Sr. PM on a regular cadence
  • Support client-facing reporting by providing accurate, timely inputs on assigned workstreams
  • Assist in preparing materials for governance forums, QBRs, and delivery reviews as directed

5. Team & Crew Support

  • Coordinate with field supervisors and site leads to ensure crews are properly resourced and briefed for each work activity
  • Support onboarding of new crew members to assigned programs, including site orientation and documentation review
  • Reinforce a safety-first culture: ensure crew compliance with client EHS requirements, data center access protocols, and IG Consulting safety policies
  • Escalate crew performance concerns, capacity gaps, or safety issues to the Sr. PM promptly

Qualifications Required:

  • 2+ years of program or project coordination experience in data center, infrastructure, or technology deployment environments
  • Ability to manage multiple concurrent workstreams and coordinate across field teams in a fast-paced environment
  • Familiarity with MOP/SOP-driven execution environments and the importance of procedural compliance in live data center settings
  • Strong organizational and communication skills — comfortable coordinating with crews, supervisors, and internal leadership
  • Proficiency with program tracking tools: Microsoft Project, Smartsheet, or equivalent
  • Familiarity with data center EHS requirements and safe work practices

:

  • Experience supporting service delivery in hyperscaler data center environments (Microsoft, AWS, Google, Meta)
  • Working familiarity with data center infrastructure service areas: compute rack deployments, network buildouts, structured cabling, and break/fix operations
  • Experience coordinating field crews in live, access-controlled data center environments
  • PMP, CAPM, or equivalent certification a plus