Data Center Support Associate - Boston, MA

Job DescriptionJob Description

EVOCATIVE is a global provider of data center, colocation, and managed services, looking to continue developing our operations. We are looking for a highly motivated individual interested in joining and growing with us. We are currently looking to hire a full-time Data Center Support Associate position in our Boston, MA Data Center.

Job Summary: The Data Center Support Associate position reports directly to the site manager and takes directions from on-duty technicians to perform physical security for the data center while assisting with basic operational and technical tasks—gains foundational skills to progress into a Data Center Technician 1 role.

Supervisory Responsibilities: No supervisory responsibilities.

Duties/Responsibilities:

• Signing in customers, vendors, visitors, and contractors into our visitor management system.
• Verify visitors' credentials against the customer access list.
• Escorting customers, visitors, contractors, and vendors to their respective areas of the facility.
• Creating access badges for customers and vendors with the correct access level in CCURE 9000.
• Enrolling badge holders into the biometric system.
• Conducting facility rounds and completing the rounds checklist.
• Receiving and logging packages delivered via carriers to the site.
• Working with technical staff and management to maintain security systems and the operationality of security systems.
• Monitoring video cameras to maintain the security of the data center.
• Assisting with investigations, including pulling video and journal reports from Victor & CCURE 9000.
• Working in a ticketing system to update and close out tickets relating to the security function.
• Assist with basic operational tasks and customer support.
• Assists with technical tasks under the supervision and guidance of data center technicians, engineers, and supervisor/manager.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Proficient with Microsoft Office Suite and basic computer skills.
• Willing to train in the technical aspects of a data center.

Education and Experience: High school diploma or equivalent work experience. At least two years of related experience .

Physical Requirements: Must be able to lift up to 50 pounds at times.

This job description provides a high-level overview of the work performed. Additional duties may be assigned as required.

Evocative is an equal opportunity and affirmative action employer. Qualified applicants will be considered regardless of their , , , , , , , , or status as a protected veteran.

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