DCO / IT Infrastructure Support Technician - TX

Job DescriptionJob Description

Data Center Operations: IT Infrastructure Support Technician

Location: Odessa, TX / Travel

At STN, we don't just adapt to the digital future, we engineer it. Our mission is to help organizations thrive in a rapidly evolving technology landscape through strategic insight, cutting-edge solutions, and a security-first mindset. We provide end-to-end services spanning cloud consulting, AI infrastructure, and enterprise security, enabling secure, scalable, and future-ready transformation.

As trusted advisors, we align IT investments with business outcomes that drive performance and growth, starting with deep strategic engagement and delivering tailored solutions built for long-term impact.

Our approach is innovation-led and rooted in cybersecurity, with a focus on leveraging the right technologies to solve real-world challenges. We invest in our people and foster a culture of growth, , and purpose because we believe empowered teams build transformative technology.

Overview

The DCO / IT Infrastructure Support Technician provides front-line technical support to employees, ensuring smooth operation of end-user devices, office IT systems, and collaboration tools. This role focuses on resolving everyday IT issues and maintaining a productive work environment.

Key Responsibilities

• Provide helpdesk support for hardware, software, and network issues
• Install, configure, and maintain laptops, desktops, printers, and mobile devices
• Troubleshoot operating systems (Windows/macOS) and common applications
• Manage user accounts, access control, and permissions (e.g., Microsoft 365, Active Directory)
• Support office network connectivity (Wi-Fi, LAN, VPN)
• Set up and maintain meeting room AV and conferencing systems
• Perform system updates, patching, and antivirus management
• Assist in onboarding/offboarding employees (device setup, accounts)
• Maintain IT inventory and documentation
• Escalate complex issues to higher-level IT teams

Experience & Qualifications

Required

• Associate or Bachelor’s degree in IT or related field (or equivalent experience)
• 1–3 years of technical support experience
• Strong knowledge of:
• • Windows and/or macOS environments
  • Microsoft Office / Microsoft 365
  • Basic networking concepts

• Experience with Active Directory, Azure AD, or Google Workspace
• Familiarity with endpoint management tools (Intune, JAMF, SCCM)
• Basic scripting knowledge (PowerShell, Bash)
• Certifications such as CompTIA A+, ITIL Foundation

Key Competencies

• Excellent customer service mindset
• Problem-solving and troubleshooting skills
• Clear communication with non-technical users
• Time management and multitasking ability

Compensation

• Full-Time, Exempt
• $50,000-$70,000/year, DOE

Benefits

• Health Coverage – Medical, Dental & Vision
• FSA Health and Dependent Care available
• 401(k) Plan
• Unlimited Paid Time Off (PTO)
• Observed Holidays Paid
• Cell Phone Allowance
• Collaborative, growth-driven culture

Candidates must be U.S. or Permanent . We are unable to provide sponsorship at this time.