DCO Tech I

Job DescriptionJob DescriptionSalary:

DCO Technician I

Position Summary

The Data Center Operations Technician I supports the day-to-day monitoring and operation of mission-critical data center infrastructure, data center security, and technology systems. This role is responsible for proactive system monitoring, facility inspections, documentation, and timely escalation of issues to ensure uptime, safety, and compliance with established procedures. The DCOT1 works under the guidance of DCOT2, and Data Center Operations leaders within a 24x7 operational environment.

Key Responsibilities

Critical Infrastructure Monitoring & Operations

Monitor and respond to alerts from:

o UPS systems, generators, PDUs, and electrical distribution

o Cooling systems (CRAC/CRAH and mechanical systems)

o Environmental, leak detection, and fire protection systems

o Access control, CCTV, BMS, and DCIM platforms

Identify abnormal or high-impact conditions and escalate per runbooks

Conduct routine facility walkthroughs (minimum once per shift) and record system readings

Support preventative maintenance activities

Provide basic remote hands support

Provide local access and vendor escort as required

Incident & Change Support

Triage alarms and initiate appropriate escalation

Support resolution of facility or customer-impacting issues

Participate in incident bridge calls as directed

Assist in execution of approved MOPs under supervision

Monitor systems during maintenance windows and validate post-maintenance system status

Ensure change and ticket documentation is accurate and complete

Security & Compliance

Monitor physical access control systems

Support badge provisioning and visitor access processes

Identify and report security anomalies (e.g., tailgating, unauthorized access)

Maintain accurate, audit-ready logs

Follow established safety procedures and operational standards

Physical Requirements

Ability to walk up to one mile during facility inspections and operational activities

Ability to lift up to 50 lbs as needed

Qualifications & Experience

03 years of experience in data center, facilities, electrical, HVAC, or related technical environment

Exposure to mission-critical systems such as electrical distribution, UPS, generators, cooling, or fire protection systems

Ability to follow established processes and procedures

Strong written and verbal communication skills

Ability to multitask and prioritize competing tasks

Strong documentation discipline using ticketing systems

High situational awareness and self-motivation

Core Competencies

Procedural Discipline & Safety Awareness

Monitoring & Operational Vigilance

Timely Escalation & Risk Recognition

Clear Documentation & Communication

Team Collaboration & Reliability

Scope of Authority

Executes routine monitoring and operational tasks under supervision

Escalates abnormal conditions per documented procedures

Does not independently execute high-risk switching operations

Supports Senior DCOTs, Engineering, and Operations leadership during incidents and maintenance.