Desktop Support Technician

Job DescriptionJob Description

Quantam Solutions provides IT solutions and consulting for various clients. We offer competitive hourly wages, health benefits, paid time off, and a 401(k) plan. We are currently seeking a Service Desk Technician. Candidates must be able to work fully onsite at our client’s data center in Frankfort, KY, which is a cubicle environment. Candidates who are recent college graduates or close to finishing with a degree in an IT-related field are highly for this position.

Job Description:

We are seeking a Service Desk Technician for our client’s Technical Services Team in Frankfort. See below for the type of position and hours needed.

CSD Business Hours:

• Position Hours: 7:30am-4:30pm Monday through Friday. Perfect Attendance and Some Saturdays are required.

Required Skill Sets:

• One year of IT experience as a Help Desk or Desktop Support Technician with experience providing desktop support duties and troubleshooting skills. Excellent customer service skills.
• Excellent Attendance is required for this position.
• Customer services skills and temperament.
• No foul, abrasive or condescending used over the phone.
• No argumentative demeanor.
• Takes ownership, not defensive about blame.
• Empathetic
• Patient with upset and/or angry customers.
• Good Communication Skills
• Problem solver (troubleshooting skills)
• Critical thinker
• Trainable
• Self-starting and Initiative
• Able to simplify explanations so that the customer understands.

Desired Skill Sets:

• Experience in customer service-oriented workplace.
• IT experience and knowledge in the following.
• Desktop Support (Onsite and remote)
• Windows 7 and 10 Operating System
• Mapping network drives.
• Global Protect support
• General NAS knowledge
• Office Suite (particularly Outlook 2013 or higher)
• Application knowledge (adobe, java, etc.)
• ServiceNow Ticketing System experience and knowledge base writing.
• Experience in phone center and/or helpdesk work.
• Experience working in a lively and ever-changing environment (adaptability).
• Experience working with, and as an active part of, a lively team (team player).
• Multi-tasking ability
• Documentation skills (clear, concise)
• Experience with Active Directory (our most used tool to reset passwords).
• Experience with remote support or desktop support.

Company DescriptionQuantam is a leading recruitment firm helping our clients discover top talent.Company DescriptionQuantam is a leading recruitment firm helping our clients discover top talent.