Desktop Support Technician II

Role Overview

We are working with a leading IT services and solutions provider who are looking to hire a Desktop Support Technician to join their growing team.

You will play a key role in delivering end-user support and deployment services across a variety of environments including corporate offices, healthcare sites, warehouses, and data centres.

This is a hands-on position suited to someone who enjoys working directly with users, solving problems, and being involved in hardware deployments, upgrades, and technical troubleshooting.

Key Responsibilities

* Provide end-user technical support, diagnosing and resolving hardware and software issues

* Install, configure, and upgrade: Desktop / laptop systems, Operating systems (primarily Windows), Applications and user profiles

* Perform hardware deployments and refreshes, including:

* Equipment setup and installation

* Imaging and configuration

* Data transfer and backup

* Device decommissioning or redeployment

* Deliver remote and on-site technical support, including desk-side assistance

* Troubleshoot and maintain:

* Workstations, peripherals, and printers

* Network connectivity issues (basic level)

* Work with ticketing systems to manage and document support requests

* Support the creation and maintenance of technical documentation

Skills & Experience

Essential

* 3–5 years’ experience in desktop support within an enterprise environment

* Strong knowledge of:

* Windows OS support (desktop/laptop)

* Microsoft Office and business applications

* Experience with:

* Hardware installations, upgrades, and troubleshooting

* Ticket management systems

* Active Directory (user management, permissions)

* Strong problem-solving skills and ability to work independently

Desirable

* Experience supporting large-scale deployments or migrations

* Exposure to: Server moves or hardware rollouts AND Data centre or warehouse environments

* MacOS support experience