Director of IT Operations

Job DescriptionJob Description

Join Our Team at Prospera Credit Union!

At Prospera Credit Union, we believe in more than just numbers-we believe in people. We're passionately committed to providing personalized financial guidance that helps our members achieve their unique version of prosperity. If you're looking for a meaningful career where you can make a real impact, we'd love to meet you.

What sets us apart:

• Great Paid Time Off Benefits!
• Prospera Pays 91% of Medical Monthly Premium Costs!
• Prospera Matches Up to 5% of 401K Contributions!
• Prospera Provides Short-Term and Long-Term at No Cost to You!

About the Role:

This person is responsible for delivering excellence in the operation of all computing and communications technology associated with Information Technology applications, communications (network, voice and data) and computing services within the enterprise. As the Director of IT, he or she executes upon our vision and strategy for how technology services are delivered within the enterprise. These areas include the IT Service Desk, Unified Communications (Voice, Chat, Video), Business Application Support, End User Computing, IT Infrastructure and Cloud, Data Center, Information Security and Disaster Recovery. As a Director, he or she will oversee a small, dedicated IT team of 2-3 individuals and manage multiple IT vendor partners.

ESSENTIAL DUTIES AND RESPONSIBILITIES

(Include the following, other duties may be assigned.)

• 65% - Provide technical support and leadership while driving continual improvement in the execution of strategic roadmaps focused on the assessment, design, implementation, and support of enterprise infrastructure capabilities and standards related to the following:
  • IT Service Desk
  • Voice over IP/Unified Communications (e.g. Ring Central)
  • Email and Microsoft Exchange 365
  • Data Storage and Databases
  • Windows Servers and Operating Systems
  • End User Computing (desktops/laptops/Windows)
  • Microsoft Office 365 and Active Directory
  • Printers and Operational Processing
  • Data Center Management
  • Disaster Recovery and Business Continuity
  • Networking, Wireless Access Points, Firewalls
  • Printers and Operational Processing
  • Performance Monitoring
• 15% People Leadership
  • Responsible for the personnel administration of hiring, terminating, performance appraisals, training, career development plans, and salary administration for team members.
  • Create a culture of caring with an emphasis on coaching and accountability within the team.
  • Implement and manage a plan for meeting the staffing requirements to support the IT operational areas listed above for Prospera Credit Union to ensure delivery of IT Services 24x7x365.
• 10% - Vendor management of technology vendors, including:
  • Vendor proposals
  • Vendor due diligence and strategy
  • Vendor initiation and onboarding
  • Vendor contract management and budgeting
  • Vendor support
• 10% - Develop, Implement, and Adhere to Key Performance Indicators for:
  • IT Service Desk Delivery
  • IT Operations Delivery
  • Disaster Recovery and Incident Response
  • Information Security / Audit & Compliance

QUALIFICATIONS

(To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• High emotional intelligence, cool under pressure
• Outgoing, positive attitude
• Highly organized, detail oriented
• Strong problem analysis/resolution and prioritization skills
• Excellent verbal/written communication skills, customer service skills
• Approachability, willingness to share knowledge, and ability to work in a team environment
• Able to work both independently and within cross-functional teams in order to achieve business goals within a fast-paced work environment
• Ability to make a case and sell ideas

EDUCATION and/or EXPERIENCE

• 10+ years' IT leadership experience with a proven track record of delivering results while leading infrastructure or equivalent teams in a complex, fast pace environment.
• 10+ years in-depth technical experience in at least 5 of the following categories:
  • Service Desk Delivery
  • Virtual servers
  • Storage Area Networks
  • Networking
  • Security Infrastructure
  • Microsoft Office 365
  • Exchange 365
  • Distributed Server and Windows Operating Systems
  • Performance Monitoring

• Bachelor's or Technical School degree in computer science or business with an emphasis in information technology (or related field) or equivalent work experience.
• Certification in ITIL, Cisco, Microsoft, or ITSM are a plus

SKILLS

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions

PHYSICAL DEMANDS

• While performing the duties of this job, the employee is regularly required to sit.
• The employee frequently is required to use hands to finger, handle, or feel and talk or hear.
• The employee is occasionally required to walk.
• Specific vision abilities required by this job include close vision.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.

Prospera Credit Union is a local, member-owned financial institution in the Fox Valley area. We offer competitive compensation, an excellent benefits package and the opportunity to work in a fun, friendly, team-oriented atmosphere.

Life is short. Work somewhere awesome!

Prospera Credit Union is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to , , , sex, , gender , , , or status as a protected veteran status. Information collected regarding categories as provided by law will in no way affect the decision regarding an employment application.