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Director of Optical Network Service Operations

Job DescriptionJob Description

OUR COMPANY:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

WHAT YOU WILL DO:

The Director of Optical Network Service Operations will provide strategic and operational leadership for EOS's Optical Network service delivery across a multi-year Edge Network upgrade program. This role will oversee all aspects of optical field operations—including splicing, testing, commissioning, and lifecycle service management—ensuring consistent, high-quality delivery across multiple global metro regions.

Acting as the executive interface between EOS and hyperscale client stakeholders, the Director will drive operational excellence, align resources to a complex deployment roadmap, and establish a scalable service model that balances cost efficiency with SLA performance.

KEY RESPONSIBILITIES:

Strategic Leadership & Program Governance

  • Lead EOS's Optical Network Service Operations for a Edge Network upgrade program across US metros.
  • Define service strategy, operational KPIs, and workforce plans to support rolling deployments.
  • Oversee program governance, financial performance, and resource scalability.
  • Partner with client program directors and engineering leads to align on roadmaps, scope, and design packages.

Operational Service Delivery

  • Direct large-scale teams including Service Project Managers, Field Splicing Engineers, and Optical Technicians.
  • Ensure consistent application of SOPs, work instructions, and quality standards across all sites.
  • Oversee execution of optical builds: fiber splicing, OTDR testing, MPO/MTP trunking, optic integration, and QA validation.
  • Establish a Global Service Excellence framework, incorporating Lean Six Sigma, CSI, and 5S practices to drive efficiency.

Client & Stakeholder Engagement

  • Act as executive sponsor and escalation point for hyperscale clients.
  • Maintain transparent reporting on progress, SLA/KPI adherence, risks, and financial performance.
  • Build trust through proactive communication, continuous improvement initiatives, and collaborative governance forums.

Resource & Workforce Management

  • Develop global workforce strategy for Supervisors, Project Managers, and Technicians, including recruitment, onboarding, training, and succession planning.
  • Coordinate allocation of splicing teams, logistics, and tooling (fusion splicers, OTDRs, power meters) to ensure timely execution.
  • Manage vendor/partner relationships where subcontracting is required, ensuring compliance with EOS and client standards.

Continuous Improvement & Compliance

  • Use post-deployment data to identify optimization opportunities in cost, productivity, and quality.
  • Ensure adherence to all safety protocols (OSHA, local equivalents) and client compliance standards.
  • Promote innovation in tooling, automation, and BI-driven performance analytics.

ESSENTIAL CRITERIA:

  • 8+ years' experience in service delivery or operations leadership in large-scale fiber optic, telecom, or data center programs.
  • Proven track record managing multi-region optical deployments and field operations teams.
  • Strong technical understanding of:
    • Fusion splicing (single-mode and multi-fiber ribbon)
    • OTDR testing, power meter & light source testing
    • MPO/MTP trunk cable installation and structured cabling
    • Fiber troubleshooting and QA validation
  • Experience implementing operational frameworks: Lean Six Sigma, ITIL, or equivalent.
  • Executive-level stakeholder management experience in hyperscale or telecom environments.
  • PMP, PRINCE2, or equivalent project/program management certification desirable.
  • Ability to travel globally to oversee program execution.

Key Competencies

  • Strategic Leadership – Ability to define, scale, and govern global optical service operations.
  • Operational Excellence – Strong focus on quality, compliance, and SLA-driven outcomes.
  • People Leadership – Skilled in building, motivating, and developing large, multi-geography teams.
  • Client Partnership – Trusted advisor with strong executive presence and communication skills.
  • Innovation & Improvement – Track record of driving efficiency and process optimization.

The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender ; gender reassignment; ; or similar philosophical belief; ; ; political opinion; ; ; marital or civil partnership status or other non-merit factor.

Pay Range$160,000—$190,000 USD