Director, Software Development - Real-Time Communications, Amazon Connect, Amazon Connect
Are you passionate about shaping the future of enterprise communications at global scale? Do you want to shape the future of cloud telephony, Voice and Video over IP, and voice experiences at one of AWS's fastest-growing services, working with innovative AI technologies applied to real-word customer challenges? Amazon Connect is seeking a Director of SDE to drive our next phase of innovation in real-time communications. Amazon Connect is transforming how businesses engage with their customers through human and AI voice. Join us in shaping the future of real-time communications.
About Amazon Connect: Amazon Connect is a disruptive cloud contact center that handles millions of voice interactions daily for over 3,000 enterprise customers including Fortune 500 companies. Our platform delivers enterprise-grade availability and scalability with consumption-based pricing, enabling companies to provide superior customer service at lower costs. As voice experiences evolve with AI, Connect is pioneering new ways to make real-time communications more intelligent, natural, and efficient.
The Role: As Director, SDE, for Real-Time Communications, you'll lead multiple high-impact product and engineering teams driving Connect's voice and telephony innovation. You'll shape how businesses leverage advanced technologies like AI-powered voice, speech analytics, and natural processing while maintaining carrier-grade reliability across global telecommunications infrastructure.
Key job responsibilities
• Drive product and engineering strategy for Connect's voice platform serving billions of minutes of customer communications annually
• Drive innovation in voice AI and rich communications experiences that will impact millions of customer interactions daily
• Lead strategic initiatives that bridge traditional telephony with next- digital experiences
• Build and maintain relationships with telecommunications carriers and technology partners to ensure enterprise-grade voice quality and reliability
• Lead multiple product and engineering teams delivering features and technology support spanning voice infrastructure, call quality monitoring, global telephony, and voice AI
• Define and execute strategy for global voice coverage and quality
• Create and deliver compelling content including executive presentations, technical demonstrations, and thought leadership
• Partner with sales, marketing, and solution architects to drive customer adoption and growth
• Work with a diverse portfolio of Fortune 500 customers across financial services, healthcare, retail, and travel industries