Drop Installation Technician

Job DescriptionJob DescriptionJob Summary

The Low Voltage Cable Technician (Managed Wi-Fi / FTTU / In-Building Networks) is responsible for installing, testing, troubleshooting, and maintaining structured cabling and network infrastructure in multi-unit residential buildings, commercial spaces, and mixed-use properties. This role also supervises a field team to ensure quality workmanship, safety compliance, and on-time delivery of high-performance connectivity solutions.

Key Metrics

• Quality & compliance: installs meet code, standards, and internal quality expectations; minimal rework.
• Testing pass rate: cabling certifications completed successfully (fiber and copper), with accurate documentation.
• Troubleshooting efficiency: mean time to diagnose/resolve network and cabling issues.
• Project delivery: installs completed on schedule; strong coordination with PMs/engineers/stakeholders.
• Safety performance: consistent PPE use, safe ladder/confined space practices, incident-free job sites.
• Team performance: crew productivity, workmanship consistency, readiness, and adherence to process.
• Documentation completeness: as-builts, test results, inventory logs submitted accurately and on time.

Core Responsibilities

• Lead and perform low-voltage and network infrastructure installations for managed Wi-Fi and FTTU environments.
• Supervise field technicians and coordinate onsite work to ensure safe, efficient, code-compliant execution.
• Install, terminate, label, and test fiber, Cat5e/Cat6, and coax cabling in multi-unit and commercial spaces.
• Configure, mount, and validate network equipment including access points, switches, routers, ONTs, and patch panels.
• Troubleshoot cabling faults and network performance issues (Wi-Fi, fiber, Ethernet) to restore reliable connectivity.
• Maintain accurate project documentation (as-builts, test results, inventory, closeout packages).

Key ResponsibilitiesInstallation and Configuration

• Install and terminate low-voltage cabling (fiber optics, Cat5e/Cat6, coaxial) for managed Wi-Fi and in-building networks.
• Deploy and configure equipment such as access points, switches, routers, ONTs, and patch panels.
• Establish fiber optic links, including splicing, testing, and troubleshooting.
• Build and maintain cable pathways using conduit, raceways, and cable trays in compliance with safety and building codes.
• Label, dress, and secure cabling to meet structured cabling best practices and client requirements.

Testing and Troubleshooting

• Test and certify installed cabling to meet performance standards using tools such as OTDRs and cable certifiers.
• Troubleshoot managed Wi-Fi systems, fiber networks, and Ethernet connectivity issues.
• Identify root causes of network performance issues (signal, configuration, cabling faults, PoE, VLAN-related issues) and implement corrective actions.
• Validate commissioning results and ensure systems meet expected performance targets.

Project Execution

• Collaborate with project managers, engineers, and property stakeholders to plan and execute installations.
• Interpret blueprints, schematics, and floor plans to select optimal routes, device placement, and build strategies.
• Document work performed, including as-built drawings, test results, and inventory logs.
• Support project closeout by ensuring documentation accuracy and completeness.

Maintenance and Upgrades

• Perform routine maintenance, repairs, and upgrades to keep networks operating at peak performance.
• Replace or repair damaged cables, connectors, patching, and hardware.
• Recommend improvements and assist with expansion or refresh initiatives for in-building networks.

Minimum Qualifications

• Proven experience in low-voltage cabling installation (fiber optics and Ethernet/structured cabling).
• Hands-on experience deploying managed Wi-Fi solutions (enterprise access points/controllers or equivalent).
• Proficiency in Fiber to the Unit (FTTU) installation and maintenance.
• Working knowledge of networking hardware and fundamentals including VLANs, PoE, and IP networking.
• Ability to interpret blueprints, schematics, and floor plans.
• Ability to lift up to 50 lbs, climb ladders, and work in confined spaces.
• Experience using test tools such as OTDRs, power meters, and cable certifiers.
• Strong commitment to safety, compliance, and quality workmanship.
• Effective communication skills and ability to supervise a team in the field.

Qualifications

• Familiarity with in-building network technologies such as DAS and related structured cabling systems.
• Industry certifications such as:
• BICSI Installer/Technician, RCDD, or equivalent
• Fiber certifications (e.g., FOA, Corning, Fluke)
• OSHA 10/30 or equivalent safety training
• Experience working in multi-unit residential properties, mixed-use properties, data centers, or active construction environments.
• Strong documentation discipline (as-builts, test results, labeling standards, closeout packages).

Key Skills

• Structured cabling: fiber/copper termination, labeling, pathway buildout, IDF/MDF organization.
• Fiber expertise: splicing, OTDR testing, power measurements, troubleshooting/repair.
• Managed Wi-Fi deployment: AP placement/installation, equipment staging, validation, performance triage.
• Networking fundamentals: VLANs, PoE budgeting, IP networking concepts, switch/router basics.
• Testing & certification: cable certifiers, OTDR, power meter use; interpreting test results.
• Troubleshooting: methodical diagnosis across physical layer and networking layers.
• Leadership: task coordination, coaching, quality checks, and safety enforcement.
• Documentation: as-built markups, inventory logs, test result packages, work summaries.
• Customer & stakeholder communication: professional onsite presence and clear status reporting.
• Time management: prioritization in multi-site/project environments.

Compensation & Benefits

• Hourly rate / total comp package is based on overtime hours (OT).
• Competitive compensation, professional development, and a supportive work environment (per company offering).

Hourly rate total comp package is based on OT hours.

Work Environment: This role involves working in residential and commercial properties, including multi-unit buildings, data centers, and construction sites. Travel to various project sites may be required.

Why Join Us? At Luck Grove, we provide an opportunity to work on cutting-edge network infrastructure projects. We offer competitive compensation, professional development, and a supportive work environment. If you have a passion for connectivity and technology, we encourage you to apply!

Equal Opportunity Employer: Grove is dedicated to fostering a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds and experiences.

Job Type: Full-time

Benefits:

• 401(k)
• Medical, Dental and Vision insurance
• Life insurance and insurance
• Paid Time off
• Paid Holidays