Engineer Field Engineering
Job Description
Getronics are the founders and leading member of the Global Workspace Alliance with a unique model provides customer with consistent IT services. Our vision is to reimagine the digital future one customer as a time. \n We have an exciting opportunity for a Field Service Engineer to join our team.
This position will cover our field service and on-site clients!\n\n Good salary package – ranging between £24,600 to £27,700 based on experience. \n~37.5 hours, Monday to Friday between the hours of 9am and 17:30pm, with regular out of hours required. \n~25 days holiday (with the opportunity to buy/sell extra days) plus statutory bank holidays.
\n~ Full training provided as part of robust induction process, including opportunities for continual development with our NorthStar online learning platform which has over 80,000 courses available. \n~ Car allowance and business mileage fuel card \n~ Flexible benefits package that aims to offer something for everyone. \n~ To give back to the community and in support of our global ESG programme, you’ll be given 1-day paid leave to participate in local volunteering projects.
\n~ Company Pension Scheme, plus life assurance, and private medical cover after 12 months \n~ Global Recognition Program – 40+ awards were made last year under our RecogniseMe scheme. \n\n\n You will provide maintenance and support for field-based clients, and on-site support for clients IT hardware services. \n You will be responsible for all tasks to completed in line with company technical and quality standards and procedures.
\n Ability to provide exceptional customer service skills when on-site, and ensuring a high degree of customer satisfaction is always provided. \n Attendance to all incidents/requests as directed by the Customer Incident Centre is required as per your engineering work instruction guidelines. \n You will be expected to train, coach, and support our Junior Field Service Engineers, using your areas of technical expertise and experience.
\n Knowledge and ability to resolve hardware issues and basic software problems. \n\n A full UK driving license and access to a car. \n Strong customer service skills, with an analytical and problem-solving mindset \n Previous experience in a data centre and/or smart space technology is advantageous.
\n Manufacturer Enterprise server certification \n SAN Server \n Network+/CCNA \n\n As a business, we offer an Employee Referral Programme, if you have someone in your life you think would be a perfect fit then send them a link to the career’s webpage. \n\n The Talent Acquisition team will be available on 0141 814 1055 or alternatively, email into weallmakeuk@getronics.We are committed to equal opportunities for all staff and applications from individuals are encouraged, regardless of , , , , , , or belief, relationship status, and families.