Enterprise Operations Manager

Job DescriptionJob Description

About NDi:

Network Designs, Inc. (NDi) is a leading Federal contractor that specializes in designing, developing, and delivering information technology and network solutions for government customers. Founded in 1985, NDi's firmly defined core values have driven all aspects of the business, which have been paramount to our company's success and the establishment of an enjoyable workplace atmosphere. At NDi, we believe that our people are the cornerstone of our success, and we value collaboration, career growth, and winning ideas. Military Veterans Encouraged to Apply.

Job Description:

We are seeking a senior-level Enterprise Operations Leader to serve as the on-site Infrastructure Service Delivery Lead for a large, mission-critical Federal IT environment. This role combines deep infrastructure architecture expertise with hands-on operational leadership and direct people management. You will lead multi-disciplinary infrastructure teams responsible for enterprise systems, data center operations, and network performance - while functioning as a recognized Solutions Architect Subject Matter Expert. The ideal candidate will bring structure, technical depth, and disciplined operational management to stabilize, document, standardize, and transform IT operations.

Requirements:

• U.S. Citizenship is required
• Must be able to obtain a Public Trust clearance
• This position requires working onsite in Washington D.C., 5 days per week

Qualifications and Experience:

• Minimum 10 years of enterprise IT infrastructure experience.
• Advanced degree or significant equivalent experience.
• Demonstrated experience leading technical teams in complex environments.
• ITIL Certification (current).
• Deep expertise in enterprise Data Center and Network environments.
• Experience managing service levels (SLAs/KPIs).
• Experience overseeing large-scale, multi-domain infrastructure operations.
• Strong executive communication skills.

Desired Qualifications:

• PMP certification or equivalent
• Federal Government IT operations experience
• Experience in hybrid environments integrating on-prem and cloud systems
• Experience implementing automation and configuration management tools
• Experience supporting DevSecOps within infrastructure operations

Responsibilities:

Lead Enterprise Infrastructure Operations

• Serve as the accountable on-site leader for Data Center and Network operations.
• Own service delivery performance, availability (99.9% uptime targets), and operational metrics.
• Lead incident response and Root Cause Analysis for critical infrastructure events.
• Provide executive-level reporting and operational transparency to Government stakeholders.
• Support stabilization and modernization of legacy environments through structured transformation plans.

Lead and Develop Technical Teams

• Direct and manage infrastructure engineering and operations staff across multiple technical domains.
• Establish performance expectations and ensure service level objectives are achieved.
• Mentor senior engineers and technical leads.
• Coordinate cross-functional collaboration between systems, network, security, and support teams.
• Drive a culture of ownership, technical excellence, and operational discipline.
• Support staffing planning and workforce development.

Systems & Data Center Oversight

• Provide architectural and operational leadership across:
• Enterprise server environments (physical & virtual)
• Operating systems and system utilities
• Database and middleware platforms (operational governance)
• Backup, recovery, and high availability solutions
• Remote access infrastructure
• Oversee lifecycle management, capacity planning, and performance optimization.
• Ensure compliance with patching and vulnerability remediation standards.
• Drive automation and operational improvements.

Network Operations & Engineering Leadership

• Oversee LAN/WAN infrastructure, routing, switching, and firewalls.
• Improve network resiliency and eliminate single points of failure.
• Lead performance monitoring and bandwidth management efforts.
• Ensure disciplined configuration and change management practices.
• Coordinate with carriers and third-party providers.
• Identify and eliminate single points of failure
• Applications & End User Services (EUS)
• Oversee enterprise application support and operational stability.
• Ensure defined support tiers and incident resolution workflows.
• Lead desktop engineering, endpoint management, and service desk operations.
• Improve user experience and service responsiveness.
• Implement structured knowledge management practices across EUS teams.

Solutions Architecture

• This position requires a Subject Matter Expert Solutions Architect who:
• Participate in the full systems life cycle - design, implementation, integration, and operational support.
• Design infrastructure solutions aligned to Enterprise Architecture standards.
• Function as a recognized technical expert in enterprise infrastructure disciplines.
• Apply business management practices and technical expertise to solve complex operational challenges.
• Support Scrum and Agile methodologies in infrastructure delivery.
• Recommend improvements to processes, tools, and operational practices.
• Remain current on industry trends and emerging infrastructure technologies.

Who You Are:

• You are both a technical authority and a team leader.
• You can:
• Walk through a data center and ask the right questions.
• Review a network diagram and identify risk.
• Lead an incident bridge with calm authority.
• Mentor senior engineers and build strong teams.
• Brief Government leadership with clarity and confidence.
• You understand that high-performing infrastructure requires both strong architecture and strong people leadership.

Why This Role Matters:

You will lead the operational backbone of a mission-critical Federal environment. Your leadership will directly impact system resiliency, performance, team effectiveness, and mission success. If you are a senior infrastructure leader ready to drive both technical excellence and team performance, we encourage you to apply.

Compensation and Benefits:

At NDi, we value our team and are committed to retaining top talent by offering competitive benefits and compensation packages. Our employee benefits package includes comprehensive health, dental, vision, pet, and legal insurance. Our corporate benefits include 401(k) retirement matching, paid leave, paid holidays, and health and wellness programs. In addition, we provide employer-paid life and insurance, professional development, education benefits, and much more to ensure our team has the resources they need to thrive on and off the job.

Veterans First** Commitment:**

As a Service-Disabled Veteran-Owned Small Business (SDVOSB), NDi is dedicated to hiring veterans and providing a supportive work environment that honors their service while recognizing the unique skills and experiences they bring to our organization.

Commitment to :

NDi is an Equal Opportunity Employer. We are committed to creating a diverse environment and are proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to , , , , , gender , origin, , , veteran or military status, citizenship, origin, or any other basis prohibited by law in all phases of the employment process and compliance with applicable federal, state, and local laws and regulations. As a federal government contractor, NDi complies with all applicable affirmative action requirements.

Apply Now: Take advantage of this unique opportunity to join one of the fastest-growing companies in Federal contracting!