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Field Service Engineer

Job DescriptionJob Description

At LiquidStack, we're redefining what's possible in the data center world. As a global leader in advanced liquid cooling solutions, we're powering the future of AI, edge computing, and high-performance systems. Our team is growing, and we're looking for skilled professionals who want to be part of something innovative and impactful.

POSITION SUMMARY

The Field Service Engineer is a hands-on, customer-facing technical professional responsible for installing, commissioning, troubleshooting, and maintaining advanced cooling systems in mission-critical environments. This role focuses on maximizing system performance and uptime while serving as a trusted technical resource for customers through on-site support, training, and problem resolution.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Field Service and Technical Support

  • Perform on-site installation, startup, commissioning, maintenance, and repair of liquid cooling systems
  • Diagnose and resolve complex mechanical, electrical, and thermal issues in live customer environments
  • Lead pre-startup checks, commissioning activities, and system validation
  • Troubleshoot non-standard field conditions without reliance on constant escalation
  • Perform root-cause analysis and recommend corrective and preventive actions

Customer Interaction and Professional Representation

  • Serve as the on-site technical authority during customer visits
  • Own high-stakes customer issues, escalating only true emergencies
  • Train customers on system operation, safety, and maintenance
  • Communicate complex technical concepts clearly to customers and internal teams
  • Build trusted, long-term customer relationships

Collaboration and Continuous Improvement

  • Collaborate with Engineering, R&D, Quality, and Operations teams
  • Provide early input during builds and deployments, including large-scale or complex installations
  • Help define best practices, standard approaches, and troubleshooting methodologies
  • Mentor and guide Level 1 and Level 2 field staff and third-party partners as needed

Documentation, Quality, and ISO Alignment

  • Produce accurate, timely service reports and field documentation
  • Log service activities, findings, and corrective actions in field service systems
  • Ensure work meets LiquidStack quality, safety, and compliance standards
  • Capture field lessons learned and contribute to manuals, FAQs, training materials, and service standards
  • Support ISO-aligned processes through consistent documentation and feedback loops

SPECIFIC KNOWLEDGE, SKILLS, AND ABILITIES

Required Experience

  • Significant hands-on experience with field service, startups, and commissioning of complex mechanical and/or electrical systems such as HVAC, chillers, cooling systems, or mission-critical infrastructure
  • Experience working in or adjacent to data centers or similar mission-critical environments
  • Strong troubleshooting capability across mechanical, electrical, and thermal systems
  • Ability to work independently in the field with high responsibility

Technical Knowledge

  • Understanding of data center environments and how systems integrate
  • Knowledge of fluids, loads, and system behavior during startup and live operation
  • Familiarity with pre-startup checks, commissioning, and validation processes
  • Ability to read and interpret wiring diagrams, schematics, and mechanical drawings
  • Strong documentation and reporting discipline

Education

  • Bachelor's Degree in Mechanical Engineering or Electrical Engineering – Required.
  • 3–8+ years of hands-on experience in one or more of the following: HVAC, Data Centers, Mission-Critical Facilities, Critical Power & Thermal Systems, or related environments.

SPECIAL CONDITIONS OF EMPLOYMENT

  • Willingness and ability to travel greater than 50% of the time, internationally and domestically.
  • Valid passport & driver's license with no infractions that would limit ability to travel.

Why Join Us?

  • Competitive pay with opportunities for overtime
  • Consistent day-shift schedule
  • Paid time off, holidays, and great benefits
  • Be part of an industry-disrupting company with room to grow
  • Work on innovative technologies in a collaborative, supportive environment