Field Service Supervisor - Mobile Data Destruction Operations

Job DescriptionJob Description

 Employment type: Full-time
 

 Reports to: Director of Field Operations
Direct reports: Four (4) Field Service CDL-A Driver Technicians
Travel: 30–50% for field ride-alongs, coverage, and client visits. 

About Phiston

Phiston Technologies delivers secure, on-site data destruction for hyperscalers and enterprises using purpose-built equipment and mobile operations. We’re a fast-growing leader in physical data destruction trusted by top global tech companies.

The Role

You’ll lead a four-person mobile field team that drives custom-built trucks to client sites, operates and maintains shredding/destruction equipment on-site, and delivers a white-glove customer experience—while ensuring safety, documentation, and compliance standards are consistently met. As a player-coach, you’ll split time between team leadership (scheduling, training, QA) and hands-on field work (truck/equipment ops, client handoffs).

What You’ll Do

• Team leadership & scheduling: Build weekly route plans and staffing; manage PTO/coverage; run daily stand-ups and end-of-day debriefs.
   

• Field coaching: Ride along to observe SOPs, certify technicians on truck and equipment operation, and deliver refresher training. (Truck ops include 24–26 ft units and on-board systems.)
   

• Safety & compliance: Enforce fleet safety, pre/post-trip inspections, driver logs, and data-destruction protocols aligned to NAID AAA and related standards.
   

• Quality & documentation: Ensure Certificates of Destruction (CoD) and event reports are complete, accurate, and delivered to clients; review inventory, usage, and maintenance logs daily.
   

• Equipment readiness: Oversee preventative maintenance, basic troubleshooting, and minor repairs to minimize downtime; verify generator readiness and site power needs.
   

• Customer experience: Serve as escalation point on-site; ensure shred throughput meets client specs and SLAs; capture feedback for continuous improvement.
   

• Warehouse coordination: Partner with the warehouse team on loading/unloading, consumables, and parts replenishment so trucks leave 100% job-ready.
   

• Metrics & reporting: Track on-time arrivals, event duration, shred throughput, incident rate, inventory availability, and client CSAT; publish weekly scorecards.
   

What You’ll Bring

• 3–5+ years in field service, logistics, or industrial equipment operations; 1–2+ years leading technicians or drivers (lead, foreman, trainer, or supervisor).

• Strong mechanical aptitude—able to troubleshoot shredders/industrial equipment and perform minor repairs/generator checks.

• Experience building SOPs, training plans, and field checklists.

• Experience with safety programs, checklists, and compliance documentation (driver logs, inspections, CoD, event reports).

• Clear, professional client communication and a calm, service-oriented demeanor on customer sites.

• Ability to lift, stage, and position equipment as needed for on-site operations.
   

Nice to Have

• Background in ITAD/data destruction, secure logistics, or closely related field.
   

• Familiarity with NAID AAA and/or ISO-based quality systems.
   

Success Metrics (first 90 days)

• Safety: 100% completion of pre/post-trip inspections and zero preventable incidents.
   

• Readiness: ≥98% truck/equipment job-ready rate at dispatch; no missed consumables.
   

• Quality: 100% CoD and event report accuracy/same-day submission. 
   

• Team development: All four technicians certified on core SOPs; quarterly ride-along coaching for each team member.

Company DescriptionAt Phiston Technologies, Inc., we believe in innovation, proactive product development, and secure destruction of data. We pride ourselves on being the leading physical data destruction company in the United States. Our clients include some of the top tech companies globally, such as Amazon, Facebook, and Salesforce.

Our products were engineered in response to the rapid growth of information technology and the inherent rise of data breaches across multiple industries. We deeply understand the standards that government and private entities must follow to protect sensitive information from data security breaches.

Our product line-up shows our continued commitment to ever-changing technology and data security demands. We have the only hassle-free automated crushing systems widely reviewed as a necessity in large organizations. Phiston carries a wide array of products from portable desktop destruction destroyers to enterprise-level data center destruction machines.Company DescriptionAt Phiston Technologies, Inc., we believe in innovation, proactive product development, and secure destruction of data. We pride ourselves on being the leading physical data destruction company in the United States. Our clients include some of the top tech companies globally, such as Amazon, Facebook, and Salesforce.\r\n\r\nOur products were engineered in response to the rapid growth of information technology and the inherent rise of data breaches across multiple industries. We deeply understand the standards that government and private entities must follow to protect sensitive information from data security breaches. \r\n\r\nOur product line-up shows our continued commitment to ever-changing technology and data security demands. We have the only hassle-free automated crushing systems widely reviewed as a necessity in large organizations. Phiston carries a wide array of products from portable desktop destruction destroyers to enterprise-level data center destruction machines.