Field Service Technician

Job DescriptionJob Description

Field Service Technician (Break/Fix – OEM Support)

THIS IS A FIELD SERVICE SUPPORT ROLE WHICH WILL REQUIRE SUPPORTING CLIENTS THROUGHOUT ALL OF HAWAII. TRAVEL EXPENSES WILL BE TAKEN CARE OF BY THE COMPANY.

Job Summary

We are seeking a reliable and skilled Field Service Technician to support a major OEM by handling break/fix service tickets for servers, laptops, and desktop systems. This role involves on-site troubleshooting, hardware repair, and customer support across assigned territories. The ideal candidate is hands-on, customer-focused, and comfortable working independently in the field.

Key Responsibilities

• Respond to and resolve break/fix service tickets within SLA requirements
• Perform diagnostics, troubleshooting, and hardware repairs on:
• • Servers (rack/standalone)
  • Laptops and desktops
• Replace defective components (e.g., HDD/SSD, RAM, motherboards, power supplies, etc.)
• Perform IMAC (Install, Move, Add, Change) services as needed
• Maintain accurate documentation of work performed, parts used, and time tracking
• Communicate effectively with dispatch, support teams, and customers
• Ensure compliance with OEM standards, processes, and quality requirements
• Manage parts inventory and return defective parts per OEM guidelines
• Travel to customer sites within assigned territory

Required Qualifications

• 2+ years of experience in field service or hardware break/fix support
• Strong knowledge of:
• • PC hardware (laptops/desktops)
  • Server hardware (Dell, HP, Lenovo, or similar OEMs )
• Ability to troubleshoot and repair hardware issues independently
• Familiarity with ticketing systems and mobile dispatch tools
• Valid driver’s license and reliable transportation
• Ability to lift up to 50 lbs and work in data center/office environments

Qualifications

• OEM certifications (Dell, HP, Lenovo, etc.)
• CompTIA A+, Server+, or equivalent certifications
• Experience working with SLAs and field service metrics
• Basic networking knowledge (IP configuration, connectivity troubleshooting)

Key Skills

• Strong problem-solving and diagnostic skills
• Excellent customer service and communication
• Time management and ability to prioritize tasks
• Ability to work independently with minimal supervision

Work Environment

• Field-based role with daily travel to customer sites
• May include work in offices, data centers, and warehouse environments
• Flexible schedule based on ticket volume and SLA requirements

Company DescriptionF2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix. Learn more at F2onsite.com.

WHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.Company DescriptionF2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix. Learn more at F2onsite.com.\r\n\r\nWHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.