Field Service Technician

Job DescriptionJob Description

Job Summary:

• We are seeking a highly motivated and skilled Field Service Technician to join our team.
• The ideal candidate will have experience in racking, cabling, and stacking equipment, decommissioning, break-fix, remote hands services, hardware replacement, and network transport optical troubleshooting.
• The Field Technician will ensure the seamless operation of our data center facilities, providing top-notch customer service and technical support.

Key Responsibilities:

• Break-Fix:

Must be able to work outside of normal business hours (i.e., shift work), to include nights and weekends, when needed.

• Remote Hands:

1. In-depth knowledge of data center equipment installation and basic testing methods and procedures (MOPs). Knowledge of operating principles of data center, wireline and IP transport environments.
2. Ability to interpret and perform tasks outlined in MOPs, vendor documentation, technical specifications, network practices, engineering letters, and job aids.
3. Knowledge of telephony networks, optical and IP networks. Ability to identify all colors associated with telecommunications cable and equipment indicator lights.
4. Interpret and follow detailed method of procedures (MOPs) and engineering documents / diagrams.

• Cabling:

1. Ability to work in an overhead rack or grid for extended periods of time pulling long lengths of heavy cables.
2. Handling, installation, and troubleshooting of Ethernet and fiber cables and connectors, including but not limited to CAT 5, CAT 6, structured cable, fan-outs, single mode, multi-mode, RJ45, and LC.

• Optical Testing and Troubleshooting:

1. Complete all activities associated with physically placing equipment identified in project specification documents including but not limited to, routing, lacing, labeling, terminating and local / remote testing and turn up of ethernet, switchboard, fiber, and power cables.
2. Utilize optical power meter, stabilized light source, VFL, OTDR, and test equipment to test 10/100G circuits using BERT, RFC2544, EtherSAM (Y.1564), and iPerf (1G-10G).
3. Analyze and resolve network issues associated with equipment installations / removals.
4. Perform and assist card level troubleshooting and replacement procedures with assistance from control centers and/or back-office engineers.

• Site Audits:

1. Review project specifications to validate equipment placement, cable assignments and determine cable length, then document results in proprietary databases.
2. Provide timely and accurate feedback to audit / survey requests.

• Racking and Stacking:

1. Install, organize, and maintain hardware equipment in data center racks following standard operating procedures.
2. The ability to use hand tools and power tools.
3. Ability to learn and retain physical and mechanical installation specifications.
4. Understanding of basic mechanical terms and tools.

• Decommissioning:

Safely remove and dispose of outdated or failed hardware following data destruction protocols.

• Hardware Replacement:

Replace faulty hardware components, including transport routers, servers, switches, and other network & IT equipment.

• Power Management:

Work with power feeds, including redundancy, automatic transfer switches (ATS), and manage hot/cold aisles effectively.

• Documentation:

Read and interpret cut-sheets for physical network installation, ensuring accurate port connections and cable management.

• AC and DC Power Equipment:

1. Maintain and troubleshoot AC and DC power equipment, ensuring reliable power distribution and connectivity.
2. Provide oversite of 3rd parties’ on-site activities