Field Services Engineer

Job Description

We are looking for a motivated Field Services Engineer to support a large-scale IT device refresh programme. This is an excellent opportunity for someone with 1–2 years of IT support experience who enjoys providing hands-on technical support, resolving user issues, and delivering outstanding customer service.

\n

You'll be responsible for supporting end-user computing devices, workplace technologies, and associated IT services while working in a fast-paced onsite environment.

\n

Location: Edinburgh (Onsite)

\n

Contract: 6 Months Fixed-Term Contract (Initial)

\n

IR35: Inside IR35

\n

Security Clearance: UK (Q1 Clearance Required)

\n

Key Responsibilities

\n

\n
• Build, configure, and deploy desktop and laptop devices.

\n

• Support a large-scale device refresh programme.

\n

• Provide onsite technical support for end users.

\n

• Diagnose and resolve hardware and software issues.

\n

• Support Microsoft Windows 10/11 environments.

\n

• Assist users with Microsoft 365 applications.

\n

• Maintain and troubleshoot desktop, laptop, and peripheral devices.

\n

• Provide basic Active Directory administration.

\n

• Assist with onsite data centre "hands and eyes" support.

\n

• Record and manage incidents using IT Service Management tools.

\n

• Deliver excellent customer service while meeting agreed SLAs.

\n

\n

Essential Skills & Experience

\n

\n
• 1–2 years' experience in an IT Support, Service Desk, or Technical Support role.

\n

• Strong knowledge of Microsoft Windows 10 and Windows 11.

\n

• Experience supporting Microsoft 365 applications.

\n

• Basic understanding of networking concepts (LAN, WAN, TCP/IP).

\n

• Basic Active Directory administration.

\n

• Experience supporting desktop and laptop hardware.

\n

• Strong troubleshooting and analytical skills.

\n

• Excellent communication and customer service skills.

\n

• Ability to work independently in an onsite environment.

\n

\n

Desirable Skills

\n

\n
• ITIL Foundation Certification.

\n

• CompTIA A+ Certification.

\n

• Microsoft Fundamentals Certification.

\n

• Experience using ServiceNow or other ITSM platforms.

\n

• Mobile device support experience.

\n

\n

Security Requirements

\n

Due to the nature of this role:

\n

\n
• Applicants must be UK .

\n

• Q1 Clearance is required.

\n

• Successful candidates will be required to complete pre-employment screening, including:

\n

• Employment verification (last 5 years)

\n

• Education verification

\n

• Criminal record check (last 5 years)

\n

• ID verification

\n

\n

If you're passionate about IT support and enjoy working directly with users in a hands-on technical environment, we'd love to hear from you.