Field Support Engineer

Job DescriptionJob Description

Field Support Engineer

Department: Information Technology | FLSA Classification: Non-Exempt | Employment Type: Full-Time

POSITION SUMMARY

Seeking a Field Support Engineer for a hybrid role combining endpoint engineering and hands-on IT support across Windows and Mac environments. The role also involves providing on-site hardware/software support, handling Tier 2/3 technical escalations, and maintaining office IT infrastructure such as AV systems, printers, and networking equipment. Experience with JAMF is an added advantage.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

We are seeking a versatile and highly skilled Field Support Engineer capable of working with Windows and Mac Hardware to join our NYC team. This is a unique hybrid role designed for a candidate who possesses strong system administration skills but also enjoys getting their hands dirty with physical support. You will be responsible for engineering our endpoint environments while simultaneously providing expert, desk-side hardware and software support to local users. Knowledge on JAMF will be a plus.

• MDM & Endpoint Engineering: Build deployment profiles, package applications, and manage automated OS patching.

• Physical Field Support: Act as the primary on-site technician to resolve hardware, software, and peripheral issues directly at user desks.

• Zero-Touch Deployment: Maintain automated deployment workflows via Apple Business Manager and Microsoft Autopilot for seamless employee onboarding.

• Tier 2/3 Escalations: Serve as the senior technical resource for complex OS, network, or software issues escalated by the helpdesk.

• Local Infrastructure: Maintain physical office technology including conference room AV setups, printers, and basic networking hardware.

MINIMUM QUALIFICATIONS

Education

• Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field; OR an equivalent combination of education, training, and directly related work experience sufficient to demonstrate the required knowledge, skills, and abilities.

Experience

• Minimum of eighteen (18) months of hands-on experience in a desktop support, help desk, or IT support capacity.
• Experience with MAC and Windows hardware replacements
• Demonstrated experience supporting Windows-based. JAMF, MAC OS environments, including Windows 10 and/or Windows 11.

Certifications (Preferred)

• CompTIA A+ certification or equivalent vendor-neutral credential.
• Microsoft Certified Professional (MCP), Microsoft 365 Fundamentals, or higher-level Microsoft certification.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Proficiency in Windows operating systems, MAC OS, Jamf, Intune, Microsoft Active Directory, Group Policy Objects (GPOs), and Microsoft Office 365.
• Experience with PC and laptop hardware installation, configuration, and troubleshooting.
• Familiarity with enterprise antivirus and endpoint protection solutions.
• Experience with helpdesk ticketing systems and IT service management practices.
• Knowledge of mobile device management (MDM) platforms supporting iOS and Android devices.
• Familiarity with enterprise encryption solutions and Windows device management via Active Directory.
• Strong analytical, problem-solving, and technical troubleshooting abilities.
• Ability to effectively manage multiple priorities, work independently, and consistently meet established SLAs.
• Excellent verbal and written communication skills with the ability to convey technical information clearly to non-technical audiences.
• Demonstrated commitment to delivering high-quality customer service to internal stakeholders.
• Ability to adapt to a rapidly evolving technology environment and shifting organizational priorities.
• Willingness to work outside standard business hours, including evenings and weekends, for scheduled project support or emergency response as required.

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT

The demands below are representative of those required to perform this role's essential functions. Reasonable accommodations will be made for qualified individuals with disabilities in accordance with the ADA and applicable state law.

• Regularly required to sit, stand, walk, and use hands to operate a computer keyboard and standard office equipment.
• Occasionally required to lift and/or move IT equipment weighing up to 50 pounds.
• May require bending, kneeling, or crouching to install or service equipment.
• Work is performed primarily in a standard office or data center environment with moderate noise levels.
• May be required to travel to or work at multiple organizational sites or client locations.

EQUAL EMPLOYMENT OPPORTUNITY

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including and related conditions), gender , sexual , origin, age, , genetic information, veteran status, or any other characteristic protected under applicable federal, state, or local law, including Title VII, the ADEA, the ADA, GINA, and USERRA.

Applicants requiring a reasonable accommodation to participate in the application or interview process should contact Human Resources in advance.

DISCLAIMER

This description outlines the general nature and scope of the role and is not an exhaustive list of all duties or requirements. Management may modify responsibilities as business needs evolve.