GAR SME, Global AR Finance Operations

Position Overview
We are seeking an experienced Program Manager to lead strategic initiatives focused on refund process enhancements and payment simplification through deduct-for-payment optimization. This role will serve as a critical bridge between product, operations, and accounts payable teams to streamline financial processes and improve customer experience.

Key Responsibilities
Program Leadership
Lead end-to-end program management for refund enhancement initiatives, ensuring timely delivery and alignment with business objectives
Drive payment simplification efforts through deduct-for-payment process optimization and automation
Develop comprehensive program roadmaps, timelines, and success metrics
Manage cross-functional stakeholder communication and executive reporting
Accounts Payable Partnership
Partner closely with accounts payable teams to identify pain points and opportunities for process improvement
Collaborate on designing and implementing streamlined payment workflows
Ensure seamless integration between refund systems and AP processes
Drive adoption of best practices for payment reconciliation and dispute resolution
Process Improvement & Innovation
Analyze current refund and payment processes to identify inefficiencies and bottlenecks
Design and implement scalable solutions that reduce processing time and improve accuracy
Champion automation opportunities to minimize manual intervention
Establish metrics and KPIs to measure program success and ROI
Stakeholder Management
Build strong relationships with finance, operations, product, engineering, and customer service teams
Facilitate workshops and working sessions to gather requirements and drive consensus
Present program updates and recommendations to senior leadership
Manage vendor relationships related to payment processing systems
Required Qualifications
Bachelor's degree in Business, Finance, Computer Science, or related field; MBA
5+ years of Accounts Payable experience with an understanding of Accounts Receivable as well
5+ years of program management experience, preferably in financial operations or payments
Strong understanding of accounts payable processes, payment systems, and financial reconciliation
Proven track record of delivering complex, cross-functional programs on time and within budget
Experience with payment processing platforms and refund management systems
Excellent analytical skills with ability to translate data into actionable insights
Technical Skills
Proficiency with program management tools (Jira, Asana, MS Project, or similar)
Strong Excel/data analysis capabilities
Familiarity with payment processing technologies and APIs
Understanding of financial systems and ERP platforms
Experience with process mapping and workflow optimization tools
Soft Skills
Exceptional communication and presentation skills
Strong problem-solving and critical thinking abilities
Ability to influence without authority and drive consensus across diverse stakeholders
Detail-oriented with strong organizational and prioritization skills
Adaptable and comfortable working in fast-paced, dynamic environments
Customer-focused mindset with commitment to operational excellence
Qualifications
Knowledge of payment industry regulations and compliance requirements
Six Sigma, Lean, or PMP certification
Background in financial operations or treasury management
Experience implementing payment automation solutions