FinOps Analyst - AR, Global Account Receivables

GAR (Global Accts Rec) is looking for a proactive, customer and detail-oriented Collections Analyst whose main responsibility will be to handle inbound & make outbound calls to resolve accounts receivables related queries received from Amazon customers. As a Collections Analyst, you will support Amazon’s customers to resolve billing issues, reconcile accounts and drive monthly collection targets. The successful individual is expected to be self-motivated, be a quick learner, have strong ownership and earn trust with our customers to facilitate timely payment.

• Understanding of Accounts Receivables process.
• Should be flexible for Night Shift.
• The role requires to work from office 5 days weekly.
• Follow-up with customers via emails and phone calls to ensure timely collection of payments for assigned portfolio.
• Maintain detailed post correspondence update on accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous are cleared
• Collaborate with various stakeholders (Billing, Finance, Legal, Tax, Customer Service) to resolve customer disputes and queries, to establish and maintain good client relationships, both internally and externally
• Monitor high-risk accounts and ensure timely escalation of challenges to management
• Continually look at ways to improve the customer experience.
• Assist in streamlining and improving the accounts receivable process by identifying areas of improvement.
• Meet the monthly productivity goals.
• Reconcile complex accounts and have excellent attention to detail.

Key job responsibilities
• Reconcile complex accounts and have excellent attention to detail.
• Understanding of Accounts Receivables process.
• Follow-up with customers via emails and phone calls to ensure timely collection of payments for assigned portfolio.
• Maintain detailed post correspondence update on accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous are cleared.
• Collaborate with various stakeholders (Billing, Finance, Legal, Tax, Customer Service) to resolve customer disputes and queries, to establish and maintain good client relationships, both internally and externally.
• Monitor high-risk accounts and ensure timely escalation of challenges to management.
• Continually look at ways to improve the customer experience.
• Assist in streamlining and improving the accounts receivable process by identifying areas of improvement.
• Meet the monthly productivity goals.
• Reconcile complex accounts and have excellent attention to detail.