General Operations Manager

Job DescriptionJob Description

Join the Adventure as Our Digital Dynamo & Operations Wizard!

Are you ready to dive into a role where you'll be the heartbeat of a thriving construction company? Imagine blending tech savvy, creative flair, and organizational superpowers to help us build not just structures, but an unstoppable business machine! We're on the hunt for a passionate go-getter who loves turning chaos into streamlined success. If you're excited about optimizing websites, juggling leads like a pro, and crafting marketing magic, this could be your dream gig. Located in Comstock Park, Michigan, with a very competitive salary (plus a lot of room to grow as you shine), let's make some waves together!

Website & Digital Infrastructure: Be the Web Wizard!

• Maintain and enhance our company website using WordPress and Elementor: Keep our online home sparkling and user-friendly, fixing bugs, updating designs, and ensuring it's as smooth as a fresh coat of paint.

• Implement new functionality, promotional pages, and product showcases: Dream up and launch eye-catching landing pages for seasonal promos, showcase our latest projects with stunning galleries, and add interactive features like quote calculators to wow visitors.

• Manage and assist in website performance optimization, and system integrations: Speed up load times, crush SEO hurdles, and integrate tools like analytics or chatbots to make our site a high-performing powerhouse.

• Coordinate integrations between CRM programs and other platforms: Seamlessly connect our CRM systems so data flows like a well-oiled machine, automating updates and reducing manual headaches for the whole team.

Estimating & Sales Support: Crunch Numbers Like a Boss!

• Assist in creating estimates, proposals, and invoices using our project managing software, Whip up accurate, professional docs that seal the deal, from detailed cost breakdowns to customized client proposals.

• Develop standardized proposal , terms, and documentation: Craft reusable templates with clear, compelling wording that highlights our expertise, while ensuring legal and company standards are always on point.

• Build structured material calculation systems and spreadsheets: Design smart Excel wizards (or Google Sheets sorcery) that auto-calculate materials, costs, and quantities, saving time and minimizing errors on every project.

• Support pricing catalog and data entry: Keep our pricing database fresh and accurate, entering new items and updating costs to reflect market changes—think of it as curating a treasure trove of value.

• Improve workflow between sales, production, and administration: Bridge gaps with clever processes, like shared dashboards or automated alerts, so everyone stays in sync and projects run like clockwork.

Lead Management & Customer Experience: Be the Client Charm Master!

• Monitor and respond to inbound leads (website, Angi, Networx, social media, etc.): Keep an eagle eye on incoming inquiries, replying with enthusiasm and speed to turn curious clicks into loyal customers.

• Schedule consultations and maintain organized CRM tracking: Juggle calendars like a circus star, booking meetings and logging every detail in our CRM to ensure no lead slips through the cracks.

• Manage company email, phone, and text correspondence within CRM: Handle communications with warmth and professionalism, logging interactions to build a complete customer story.

• Develop automated follow-up and review request systems: Set up clever bots and sequences that nudge clients for feedback or re-engage leads, boosting satisfaction and referrals effortlessly.

• Oversee client review management within several platforms: Curate and respond to reviews on Google, Yelp, and more, turning happy clients into raving fans and addressing concerns with grace.

Marketing & Brand Oversight: Unleash Your Inner Content Creator!

• Familiar with social media platforms and how to gain followers and lead-flow: Know the ins and outs of algorithms? Use your skills to grow our audience organically, turning likes into leads with strategic posts and engagement tactics.

• Assist in publishing and manage content across LinkedIn, Google Business Profile, Instagram, Facebook, TikTok, and YouTube: Plan, create, and schedule fun content—from behind-the-scenes TikToks of job sites to professional LinkedIn articles—keeping our brand buzzing and consistent.

• Audit and maintain brand consistency across digital platforms: Play brand guardian, ensuring logos, colors, and messaging align everywhere, from emails to ads, for that polished, professional vibe.

• Support long-term marketing and growth initiatives: Brainstorm big ideas like email campaigns, partnerships, or SEO strategies to fuel our expansion and keep us ahead of the curve.

Office Management & Administrative Oversight: Run the Show Like a Pro!

• Oversee daily office operations and administrative workflow: Be the office's secret sauce, coordinating everything from mail to meetings to keep the day humming smoothly.

• Create and assign internal tasks to maintain accountability and efficiency: Use tools like task managers to delegate duties, set reminders, and track progress, ensuring nothing falls off the radar.

• Maintain organized digital and physical filing systems: Tame the paper tiger with labeled folders, cloud storage, and search-friendly setups so info is always at your fingertips.

• Schedule management meetings and coordinate calendars: Sync schedules across the team, avoiding conflicts and making sure key discussions happen on time.

• Support onboarding by setting up system access and documentation for new team members: Welcome newbies with ready-to-go logins, guides, and checklists to get them up to speed fast and feeling valued.

• Manage vendor communication, subscriptions, and office supply coordination: Negotiate deals, renew services, and stock up on essentials—think of it as being the company's resourceful quartermaster.

• Assist leadership with reporting, documentation, and operational organization: Pull together insightful reports, organize files, and help execs stay on top of ops with your eagle-eyed support.

Systems Integration & Operational Support: The Efficiency Engineer!

• Serve as CRM administrator for JobTread and Loop: Own these platforms, customizing fields, training users, and troubleshooting to make them work harder for us.

• Build automation workflows, spreadsheets, and reporting dashboards: Create zap-like automations that connect apps, plus dynamic dashboards that visualize KPIs for quick insights.

• Optimize internal task systems and documentation standards: Refine processes with best practices, like standardized templates or checklists, to boost productivity across the board.

• Act as liaison between leadership, field crews, and digital systems: Translate needs from boots-on-the-ground teams to tech solutions, ensuring seamless communication and alignment.

• Support executive planning and business expansion initiatives: Contribute to strategy sessions, research opportunities, and help plot our growth path with data-driven ideas.

• Identify and implement process improvements to increase efficiency: Spot bottlenecks, test fixes, and roll out changes that save time and money—like automating routine reports or streamlining approvals.

Ideal Candidate Profile: Are You Our Perfect Match?

We're looking for a tech-loving trailblazer who geeks out over CRMs, spreadsheets, and digital gadgets! You've got a knack for numbers that makes math feel like a game, and your organizational skills could rival a librarian's dream. Detail-oriented? Check. Proactive? Absolutely—you spot issues before they arise and tackle them with gusto. Deadlines don't scare you; they energize you, and problem-solving is your favorite puzzle. Self-motivated and reliable, you own your projects like a boss, communicating clearly with clients and teammates alike. Bonus points if you've dipped your toes in the building or construction world—it'll give you that extra edge. Above all, you take pride in crafting systems that propel company growth, turning everyday ops into epic wins!

Education & Experience: What You'll Bring to the Table

• Bachelor’s degree in Business, Marketing, IT, or a related field (but hey, if you've got equivalent real-world experience that proves your chops, we're all ears!).

• 3+ years in operations, marketing, or office management, ideally in construction or similar industries where things move fast and details matter.

• Proficiency with WordPress, CRM platforms, spreadsheets, and digital marketing tools—you should be comfortable navigating these like a pro, ready to hit the ground running.

If this sounds like your kind of adventure, apply now and let's build something amazing together!

Company DescriptionMarkin Co was founded eight years ago by two school friends with a vision to raise the standard in the building industry. As a family-owned company, we specialize in the distribution and installation of premium building materials that prioritize quality, performance, and long-term value over price.

We operate at the cutting edge of product evolution—offering architecturally striking, sustainable, low-maintenance, energy-efficient materials designed to last. Our focus is simple: deliver products that not only look exceptional, but create healthier, happier homes people are proud to live in for decades.Company DescriptionMarkin Co was founded eight years ago by two school friends with a vision to raise the standard in the building industry. As a family-owned company, we specialize in the distribution and installation of premium building materials that prioritize quality, performance, and long-term value over price.\r\n\r\nWe operate at the cutting edge of product evolution—offering architecturally striking, sustainable, low-maintenance, energy-efficient materials designed to last. Our focus is simple: deliver products that not only look exceptional, but create healthier, happier homes people are proud to live in for decades.