Group Operations Supervisor (SLS)

Job DescriptionJob Description

About Robert Bosch GmbH

Headquartered in Germany, Robert Bosch GmbH is a premier global supplier with four primary business sectors: Automotive Technology, Industrial Technology, Consumer Goods, and Energy and Building Technology. Over 400,000+ associates generate sales of over €90 billion. Bosch improves quality of life worldwide with products and services that are innovative and spark enthusiasm. In short, Bosch creates technology that is “Invented for life.” Ninety-two percent of the share capital of Robert Bosch GmbH is held by Robert Bosch Stiftung GmbH, a charitable foundation. The special ownership structure guarantees the entrepreneurial freedom of the Bosch Group, making it possible for the company to plan over the long term and to undertake significant investments in safeguarding its future. In North America, Robert Bosch LLC supplies automotive original equipment and aftermarket products, industrial drive and control technology, power tool, security and building technology, thermo-technology, household appliances, solar energy, healthcare, and software innovations. Bosch established its regional presence in North America in 1906 and now employs 41,000 associates in more than one hundred locations.

Bosch Building Technologies Integrator Business

The regional system integration business called Bosch Building Technologies offers solutions and customized services for building security, energy efficiency, and building automation for commercial buildings and infrastructure projects Bosch started its Integrator Business in North America through the acquisition of Climatec in 2015. Climatec expanded Bosch’s role as a comprehensive supplier of energy, building automation and security solutions. Climatec is recognized in the building industry as an independent single-source integrator of critical building systems including energy services, building automation and security & life safety in the U.S. market. The company provides consulting, planning, implementation and 24/7 remote management. Climatec is active in several market segments and industries including data centers, commercial real estate buildings, and federal, state, and local government. Climatec has operated as an independent entity, maintaining its offices in Arizona, California, Nevada, Texas, New York, and New Jersey. Climatec continues to represent and integrate numerous leading manufactures’ product lines across its wide range of services, including Bosch products. In 2023, Bosch acquired Canadian-based security integrator Paladin Technologies. Merging Paladin Technologies and Climatec will significantly expand Bosch’s Integrator Business in North America. Today the combined entity of Bosch Building Technologies (previously Climatec and Paladin Technologies) represents over $800M in revenues and 2800 associates. Utilizing the strengths of both companies, Bosch offers its customers a complete portfolio of networked and efficient energy, building automation and security solutions.

Job Summary: The Group Operations Supervisor provides operational and technical leadership for fire alarm, security, and access control service teams. This role serves as a key escalation point for technicians, customers, and internal staff, ensuring service delivery, scheduling efficiency, and customer satisfaction. The Supervisor supports technical troubleshooting, assists with service-related quotes, addresses billing concerns, and acts as a backup to the Group Operations Manager as needed.

Responsibilities:

• Provide advanced technical assistance to field technicians for fire alarm, security, and access control systems.
• Extensive hands-on experience with high-level enterprise platforms such as Notifier, EST (Edwards), Bosch (BVMS), Lenel (OnGuard), Genetec (Security Center), or Software House (C•CURE), particularly in mission-critical or "zero-downtime" environments.
• Serve as a technical resource for internal teams and external customers to resolve system issues and service questions.
• Assist with diagnosing complex system problems and recommending corrective actions.
• Support service-related estimating and quote preparation, including scope clarification and pricing input.
• Assist service coordinators with scheduling conflicts, emergency calls, and resource allocation.
• Help prioritize service calls to meet contractual obligations and customer expectations.
• Act as a second-line escalation for after-hours/on-call rotation issues.
• Address customer concerns related to service delivery, invoicing discrepancies, and billing questions.
• Coordinate with billing and service teams to resolve disputes or corrections in a timely manner.
• Maintain professional communication with customers to ensure positive relationships and retention.
• Provide day-to-day guidance and support to technicians and coordinators.
• Assist with onboarding and mentoring of new technical staff as needed.
• Serve as backup to the Group Operations Manager, including decision-making, reporting, and team oversight when required.
• Support continuous improvement initiatives related to service efficiency, quality, and customer satisfaction.
• Ability to maintain a clean driving record and physically perform site walks that include lifting up to 50 lbs, climbing ladders/scaffolding, and navigating active construction sites in all weather conditions.
• Other duties as assigned.

Supervisor Duties:

In accordance with applicable Company policies/procedures and Federal/State laws, will perform the following supervisory responsibilities: planning, assigning, and directing work; coaching and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Required Qualifications:

• 10+ years of experience in fire alarm, security, and/or access control systems such as VMS (Video Management Systems) systems, Smoke and heat detectors, Flame and Gas detection, electronic lock hardware, and/or credential readers.
• 10+ years of experience working in high level reviews of all engineered submittals to ensure code compliance with NFPA standards, AHJ codes, and specific project specifications for fire, CCTV, and access control.
• 10+ years of experience with previous advanced supervisory experience or supervisor technician experience leading teams of 3 or more members.
• 10+ years of experience in Construction Project Management, Service Operations, or a related operational field with the ability to navigate project lifecycles from submittal and AHJ permitting through to final commissioning and closeout.
• 10+ years of experience of working knowledge of NFPA codes, local AHJ requirements, and the operational characteristics of DDC systems.
• Expert-level knowledge of NFPA 72 ( Fire Alarm Code) and NFPA 70 (NEC), with the ability to act as the primary liaison for local Authorities Having Jurisdiction (AHJ) and ensure 100% compliance on complex builds.
• Proven ability to troubleshoot and support technicians in the field.
• Experience assisting with service estimates or quotes.
• Strong organizational and problem-solving skills.

Qualifications:

• Bachelor’s degree in electrical engineering, construction management, or a related technical field, providing a theoretical foundation for complex systems architecture and high-level problem solving.
• 15+ years of experience with previous advanced supervisory experience or supervisor technician experience leading teams of 5 or more members.
• 15+ years of experience working in mission-critical environments demonstrating extensive experience overseeing fire life safety and security integrations in high-stakes, "zero-downtime" environments such as Level 1 Trauma Centers, Tier IV Data Centers, and high-security government facilities.
• 15+ years of experience of building high-performance technical teams, with a specific focus on coaching Level 1-3 technicians through the NICET certification pipeline and Bosch technical training tracks.
• Expert-level experience in the "Sales-to-Ops" handoff, specifically in identifying "scope gaps" in multi-million dollar bids and providing technical labor-hour valuations that protect project gross margins.
• Current, valid, NICET Level III or IV certification.
• Advanced ability to deconstruct complex MEP blueprints to identify how changes in HVAC sequences, emergency power distribution (UPS/Generators), or smoke control logic will impact the Fire Alarm and Security ecosystem.
• Experience working with service management software and scheduling platforms.

Physical Demands:

In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of the job.

• Must be able to effectively communicate in English, (ie see, hear, speak and write clearly) in order to communicate with colleagues and/or customers
• Manual dexterity required for occasional reaching, lifting of light office objects, and operating office equipment
• Sitting, standing, walking in office environments and construction sites
• The employee must occasionally lift and/or move up to 50 pounds and may be required to work at heights over 1.8m (6 feet)

Working Conditions:

In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job.

• The office is clean, orderly, properly lighted and ventilated. Noise levels are considered low to moderate
• Will be required to be on site with customers or contractors, with or without Paladin colleagues to manage the expectations and deliverables. Sites range from general office environments to new construction.
• Driving to customer sites is required
• Limited overnight travel may be required

Additional Information:

• Working Hours: This position generally works Monday- Friday, overtime and on call when necessary
• Travel Requirements: up to 50%
• Benefits:
  1. Medical
  2. Dental
  3. Vision
  4. Flexible Spending Accounts
  5. 401K w/ company match
  6. Life/AD&D/LTD
  7. Paid Vacation/Sick/Holidays
  8. Employee Assistance Program
  9. Pet Insurance

Equal Employment Opportunity Statement

This company considers candidates regardless of , , , , , , , , or veteran status. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to , , creed, , , citizenship status, ancestry, , age, physical or mental unrelated to ability, marital status, family responsibilities, , genetic information, , expression, , transgender, stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

Equal Opportunity Employer, including / veterans.

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Reasonable Accommodations
If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, you can reach out to our HR team for support at 602-944-3330 or email talentacquisitionteam@climatec.com. Please note our HR representatives do not have visibility of application or interview status. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job

Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization unavailable.