Head of IT Customer Systems (m/f/d)

Job Description

Head of IT Customer Systems (m/f/d)

Permanent position, full-time - Cologne

Your tasks

• In the "Platform Operations Center" team, you will be responsible for IT structures and services at 2nd level
• Responsibility for the operation of our customers' IT infrastructures
• Management and motivation of an operations team of experts in the Windows, Linux and network environment
• Planning, implementation and monitoring of IT projects in the business customer environment
• Strategic further development of the competence and solution portfolio for our customers
• Supporting our sales department with pre-sales activities
• Responsibility for the expansion of your team as well as personnel deployment planning and economic capacity utilization

Your profile

• Several years of disciplinary and technical management experience in IT operations
• You have successfully completed a technical apprenticeship or degree
• Sound knowledge of managed services and hosting of customer IT infrastructures
• You are a team player with excellent leadership and motivational skills
• You have strong communication and presentation skills
• Your actions are results-oriented, independent and based on entrepreneurial thinking
• You have a class B driving license
• Fluent written and spoken German is a prerequisite - other are welcome

What we offer you

You can expect a varied job in the development of the IT division in the NetCologne Group as well as an innovative and dynamic company with flat hierarchies that is geared towards growth.

In an exciting working environment with short decision-making paths, you will be part of a friendly and highly motivated team. We are happy to support you in shaping your professional goals with individual development measures.

• A permanent, financially secure and long-term position
• Regular internal and external training
• Flexible working hours and a home office arrangement
• Ultra-modern office space based on the "New Work" concept and chill-out & creative areas
• A monthly credit card topped up with €25 for shopping and purchases
• An attractive company pension allowance including individual advice from an external service provider
• A Germany ticket and JobRad offers for a comfortable ride to work
• Flat hierarchies and open communication
• A team kitchen and a canteen
• Regular team events
• 30 days vacation (if desired, you can choose between 25 and 35 vacation days) + 4 custom days
• Fresh fruit every week as well as coffee, tea and water as much as you like

Interested?

Then we look forward to receiving your detailed application, including your salary expectations and earliest possible starting date.

NetCologne IT Services GmbH
Human Resources Department | Elisa Zube & Michèle Polcyn
Adolf-Grimme-Allee 3 |Cologne

About us

We, NetCologne IT Services, are a subsidiary of the regional telecommunications provider NetCologne. As a reliable strategic partner from Cologne, we provide companies and schools with innovative ICT technologies and offer them advanced solutions for their digitalization.
From IT strategy consulting to the development, service and support of complex IT infrastructures, we offer everything from a single source. We are also responsible for taking over our customers' IT operations in accordance with the ITIL framework - through our Cologne service desk or on site. From our modern, certified data center in Cologne, we offer innovative managed services, including individually tailored cloud computing solutions.

With our education services, we turn school IT into enterprise IT. From IT infrastructure to cloud services, management, hardware and software through to IT support, administration and training. With us, teachers and students get everything they need for the modern classroom and thus have digitalization fully under control.