Helpdesk Specialist

Job DescriptionJob Description

Position Details:

• Position Title: Help Desk Support
• Work Address: Phoenix AZ 85003
• Duration: 06+ months (possibilities of extension)

Position Description: This position acts as first level technical support in responding to incoming calls at the MCSO Help Desk. Troubleshoot, diagnose, investigate, and resolve technology problems with user equipment and network end-points. Responsible for recognizing, researching, isolating and resolving information system problems on equipment including laptop and desktop computers, video displays, network access, credential verification, password changes, cellular telephones, hot spots, WiFI access and mobile computers in patrol vehicles. Typically, able to resolve less complex problems immediately on the first call, with more complex problems referred to senior level Help Desk Technical Support staff and/or other qualified Technical Support personnel as appropriate.

Responsibility:

• Responds to end-user calls regarding PC software, hardware, and server application problems.
• Generates Work Orders through Avanti ITSM tracking system.
• Operates and monitors all computer systems, networks and peripherals in the Network Operations Cener.
• Assists in coordinating the resolution of application/software systems problems impacting production.
• Resets network and/or application passwords.
• Utilizes Avanti ITSM to remotely access and manage desktop and/or laptop systems. May use other applications to remotely access and manage computers.
• Maintains contact with users on operational and production problems.
• Assists Senior/Lead level Help Desk Analyst and/or Technical Support personnel, as requested.
• Logs documents and maintains history records on Information Technology production problems.
• Be present at work site to perform assigned tasks at the times and dates scheduled and assigned by the supervisor.

Skills Required:

• Knowledge at the intermediate level of hardware such as motherboards, CPU’s, DVD\CD-RW’s, printers, etc.
• Must be proficient using Microsoft Office 365, Windows 11.
• Knowledge at the intermediate level of customer service experience in a Technical Help Desk or Data Center/NOC environment.
• Knowledge at the intermediate level of overall computer operations procedures, operating systems and platforms required.
• Knowledge at the intermediate level of current techniques and capabilities of personal computers, local area networks and wide area networks.
• Must have excellent customer service skills.
• Must have excellent written and verbal communication skills.

Skills : Windows PC Support Experience in a Help Desk Environment

Experience Required: 6 months

Education Required: High School Diploma or GED Certificate required

Additional Information: onsite work only M-F 6am-2pm Must be able to pass MCSO background check

Company DescriptionSelect Source International (SSI) is a distinguished staffing company with nearly 25 years of experience, renowned for delivering top-tier workforce solutions encompassing staffing, recruiting, and managed services. As a proud supplier, we bring a wealth of expertise and best-in-business differenti
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Based in Minneapolis, Minnesota, USA, SSI has established itself as a global leader, serving a broad clientele across industries with unwavering dedication and excellence. SSI is ISO 9001, 14001, and Soc2 Type2 certified, underscoring our commitment to quality and security. We have garnered numerous sustainability and supplier awards, further validating our industry-leading capabilitiesCompany DescriptionSelect Source International (SSI) is a distinguished staffing company with nearly 25 years of experience, renowned for delivering top-tier workforce solutions encompassing staffing, recruiting, and managed services. As a proud supplier, we bring a wealth of expertise and best-in-business differenti\r\nEditing this field will affect all jobs at this hiring company\r\n\r\nWho should get alert emails for new candidates?ators to comprehensively support your diverse workforce needs.\r\n\r\nBased in Minneapolis, Minnesota, USA, SSI has established itself as a global leader, serving a broad clientele across industries with unwavering dedication and excellence. SSI is ISO 9001, 14001, and Soc2 Type2 certified, underscoring our commitment to quality and security. We have garnered numerous sustainability and supplier awards, further validating our industry-leading capabilities